Maria Osorio
Ottawa,Canada
Summary
Results-driven sales leader with expertise in achieving sales targets and enhancing team performance. Proven track record in consultative selling, CRM, and developing strategies that drive revenue growth and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Associate Lead
Hudson's Bay
01.2020 - 01.2025
- Managed daily sales operations, ensuring team alignment with sales targets & KPIs.
- Led, trained, and mentored a team of sales associates to enhance productivity.
- Developed and implemented sales strategies to increase revenue and improve customer satisfaction.
- Negotiated vendor relationships, optimized inventory levels, and ensured store efficiency.
- Acted as a bridge between employees & management, handling escalations and operational improvements.
Cash Office Attendant
Hudson's Bay
01.2021 - 01.2022
- Oversaw daily cash handling, financial transactions, and reconciliation processes.
- Ensured accuracy in financial records, reporting, and store-wide cash management.
- Maintained compliance with corporate financial policies & security procedures.
- Delivered high-end sales consultations, building long-term customer relationship.
- Implemented digital & in-store sales techniques, increasing overall revenue.
- Assisted clients with luxury product selection, ensuring a premium shopping experience.
- Maintained operational excellence in visual merchandising & inventory management.
Jewelry Sales Associate/Consultant
Hudson's Bay
01.2010 - 01.2019
- Assisted customers in selecting jewelry based on personal style and preferences.
- Collaborated with team members to enhance customer service and store atmosphere.
- Managed customer inquiries and resolved issues promptly and professionally.
Education
High School -
Rideau High School
Ottawa, Ontario01.1999
Skills
- Technology & Operations
- POS Systems & Cash Handling
- Financial Transactions & Reporting
- Microsoft Office & Word, Excel
- Data Analysis & Sales Reporting
- Adapting to Fast-Paced Environments
- Sales & Business Development
- Consultative Selling & Upselling
- Sales Target Achievement & KPI Management
- CRM & Customer Relationship Building
- Digital & In-Store Sales Strategies
- Market Analysis & Competitor Research
- Product Knowledge & Merchandising
- Customer Service & Communication
- Negotiation & Interpersonal Skills
- Social Selling & Digital Engagement
- Conflict Resolution & Brand Representation
- Bilingual: English & Spanish
- Leadership & Management
- Team Training & Performance Management
- Strategic Decision-Making & Problem-Solving
- Conflict Resolution & Team Collaboration
- Staff Scheduling & Operational Efficiency
- Vendor & Inventory Management
References
upon Request
Languages
- English, Fluent Oral and Written
- Spanish, Fluent Oral and Written
Timeline
Cash Office Attendant
Hudson's Bay
01.2021 - 01.2022
Associate Lead
Hudson's Bay
01.2020 - 01.2025
Jewelry Sales Associate/Consultant
Hudson's Bay
01.2010 - 01.2019
High School -
Rideau High School