Maria Osipova

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

• Responsibly answered phone calls and emails, promptly addressing inquiries and taking accurate messages.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Responded to inquiries from callers seeking information.

• Skillfully planned travel arrangements, including flights, accommodations, and ground transportation.

• Drafted various forms of correspondence, such as emails and letters, and created presentations.

• Managed database systems containing customer contact information.

• Sold full-service web design solutions to clients, tailoring packages to meet their business needs.
• Conducted in-person and phone meetings with potential clients to present company offerings and close deals.
• Led sales presentations showcasing the benefits of customized web design services.
• Collaborated closely with project managers and developers to align client expectations with design and development processes.
• Managed client relationships, ensuring smooth communication and satisfaction throughout the project lifecycle.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Developed tailored solutions to unique customer needs, increasing overall satisfaction rates.
• Collaborated with the marketing department to align sales strategies with new campaigns.
• Assisted team members in refining their sales scripts and enhancing negotiation tactics.
• Worked on developing mentees' soft skills, including communication, problem-solving, and confidence-building.
• Conducted regular performance reviews and provided personalized improvement plans.