Maria Osinovskaya
Surrey,BC
Summary
Proven instructor and hostess, adept in instructional techniques and customer service, enhanced Arthur Murray Dance Studios' client satisfaction through exceptional teaching strategies and class leadership. Skilled in creating positive guest relations, demonstrated ability to drive repeat visits by orchestrating seamless service experiences. Balances safety awareness with social perceptiveness, ensuring a welcoming environment for all. Bilingual with a knowladge of 4 languages ,with excellent references and more than 3 years of experience in collegiate environments. Highly effective in working with students and peers to promote positive learning cultures and environments. Seek new professional challenge in different position with long-term potential.
Overview
3
3
years of professional experience
Work History
Dance Instructor
Arthur Murray Dance Studios
08.2022 - Current
- Utilized different styles of teaching to accommodate students of all capabilities.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Offered one-on-one instruction to students by appointment.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Restaurant Hostess
Homer St. Cafe and Bar
10.2021 - 07.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Restaurant Hostess
Beach House Restuarant by Earls
06.2021 - 10.2021
- Collected information from arriving customers to seat groups or place them on waitlist.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Education
High School Diploma -
Invergarry Adult Education Centre
Surrey, BC06.2022
Skills
- Instructional Techniques
- Safety awareness
- Class leadership
- Teaching strategies
- Coordinating tasks
- Customer Service
- Greeting guests
- Social Perceptiveness
- Active Learning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Dance Instructor
Arthur Murray Dance Studios
08.2022 - Current
Restaurant Hostess
Homer St. Cafe and Bar
10.2021 - 07.2022
Restaurant Hostess
Beach House Restuarant by Earls
06.2021 - 10.2021
High School Diploma -
Invergarry Adult Education Centre
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