Maria Ortiz
Oceanside
Summary
Reliable and friendly store leader who quickly learns and masters new concepts and skills. Ability to think clearly, decide promptly and respond quickly under pressure
Efficient and composed multitasker
Excellent written, verbal and interpersonal communication skills
Bilingual– English, Spanish
Customer-oriented Store Manager offering over 17 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
4018
4018
years of post-secondary education
Work History
Store Manager
MAC Cosmetics
Mission Viejo
04.2021 - 01.2026
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Microsoft Office (Word, Excel, Outlook)Google Workspace (Docs, Sheets, Calendar)
Store Leader
Sally Beauty Holdings Inc.
San Diego
04.2010 - 02.2020
- Educated customers on product and service offerings.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Verified that all merchandising standards were maintained on a daily basis.
- Processed shipments and maintained organized stock shelves.
- Offered direction and gave constructive feedback to motivate team members.
- Shared product knowledge with customers while making personal recommendations.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Kept current on market and product trends to effectively answer customer questions.
- Offered exceptional customer service to differentiate and promote the company brand.
- Helped customers select products that best fit their personal needs.
- Recruited, hired, developed and retained retail talent for the company.
- Held each team member accountable for achieving brand and performance goals.
Key holder
Claire’s
Salinas
- Accomplished company-defined sales goals during each shift.
- Completed administrative duties, including opening and closing reports and bank deposits.
- Managed stock demands, employee shift schedules and opening and closing operations.
- Ensured excellent customer service by building and maintaining customer rapport.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Processed shipments and maintained organized stock shelves.
Key Holder
Piercing pagoda
Salinas
Education
Cosmetology
Watsonville cosmetology school
Watsonville, CADiploma
North Monterey County High School
Castroville, CABusiness
San Diego City College
San Diego, CASkills
- leadership
- self-motivator
- continouse learning
- Clear Communication
- Interpersonal Skills
- Microsoft Office (Word, Excel, Outlook) Google Workspace (Docs, Sheets, Calendar)
- Complaint Resolution
- Politeness/Etiquette/Tact
- Adaptability/Flexibility
- Up Selling
- Building Customer Loyalty
- Service Based Selling/Telesales
- Empathy and Compassion
- Problem Solving
- Teamwork
- Time Management/ multitasking
- Talent Recruitment / Team Development
- Sales Coaching
- Confidential Information Handling
- Email management
- Data Entry & Reporting
Contact
pinkie16
Timeline
Store Manager
MAC Cosmetics
04.2021 - 01.2026
Store Leader
Sally Beauty Holdings Inc.
04.2010 - 02.2020
Key holder
Claire’s
Key Holder
Piercing pagoda
Cosmetology
Watsonville cosmetology school
Diploma
North Monterey County High School
Business
San Diego City College