Maria Ortiz
Patterson
Summary
Seasoned Senior Service Attendant with significant experience in managing efficient customer service operations and enhancing guest satisfaction. Strengths lie in problem-solving, effective communication, and team leadership skills. Previous roles demonstrate impact by improving operational efficiency and sustaining high-quality customer service standards.
Overview
25
25
years of professional experience
Work History
Customer Service
I hop restaurant
South San Francisco
02.2004 - Current
- Compiled reports on customer service metrics.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Provided excellent customer service at all times.
Cashier Team Lead
Wendy's, Saren Restaurants
02.2000 - 12.2002
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Trained new cashiers on proper use of registers and store policies.
- Ensured compliance with all safety regulations while performing tasks.
Education
South City High School
South San Francisco06-2002
Skills
- Customer service
- Employee training
- Report generation
Timeline
Customer Service
I hop restaurant
02.2004 - Current
Cashier Team Lead
Wendy's, Saren Restaurants
02.2000 - 12.2002
South City High School