Maria Orozco
San Mateo
Summary
Adept at fostering client relationships and enhancing patient care, I leveraged interpersonal skills and medical terminology knowledge at Kaiser Permanente. Skilled in regulatory compliance and fluent in Spanish, I improved service quality while ensuring HIPAA compliance. My background combines customer service excellence with a strong grasp of EMR systems, showcasing a balance of technical proficiency and compassionate care.
Overview
10
10
years of professional experience
Work History
Personal Banker
Wells Fargo & Company
02.2016 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Medical Assistant Student
Kaiser Permanente
08.2024 - 09.2025
- Measured and recorded patients' vital signs, including blood pressure, pulse, temperature, and weight.
- Collected and prepared lab specimens for testing, maintaining patient records and ensuring compliance with regulatory guidelines.
- Administered medications and vaccines as prescribed by physicians.
- Managed patient appointments, including scheduling, confirming, and handling cancellations.
- Performed administrative tasks, including filing, faxing, and updating patient records in EPIC
- Ensured patient confidentiality and maintained a clean and sterile work environment.
- Measured and recorded patients' vital signs, including blood pressure, pulse, temperature, and weight.
- Collected and prepared lab specimens for testing, maintaining patient records and ensuring compliance with regulatory guidelines.
- Administered medications and vaccines as prescribed by physicians.
- Managed patient appointments, including scheduling, confirming, and handling cancellations.
- Performed administrative tasks, including filing, faxing, and updating patient records in EHR systems.
- Ensured patient confidentiality and maintained a clean and sterile work environment.
Education
Medical Assistant Certification - Medical Assistant
Job Train
Menlo Park, CA10.2024
Skills
- Customer service
- Risk management policies
- Regulatory compliance
- Medical terminology knowledge
- EMR / EHR / EPIC
- Fluent in Spanish
- Adaptable
- CPR
- Basic life support for health care providers (BLS)
- HIPAA compliance and patient confidentiality
- Vital sign measurement
- Multitasking in fast-paced environment
- Time management
Timeline
Medical Assistant Student
Kaiser Permanente
08.2024 - 09.2025
Personal Banker
Wells Fargo & Company
02.2016 - Current
Medical Assistant Certification - Medical Assistant
Job Train
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