Maria Orellana
Los Angeles
Summary
Detail-oriented professional with over two years of experience in food service and customer support. Proven ability to resolve customer concerns and maintain efficient operations as a Supervisor. Bilingual and tech-savvy with strong organizational and multitasking skills. Aiming to leverage customer service expertise in a Receptionist role while continuing to develop new competencies.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Supervisor
Jersey Mike's Subs
Los Angeles
10.2025 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on food preparation and customer service standards.
- Managed inventory levels and ordered supplies to ensure smooth operations.
- Trained new employees on company policies and procedures.
- Complied with company policies, objectives and communication goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed cash transactions accurately at point of sale, opening and closing duties, and register balancing
Cashier
Town pizza
Los Angeles
06.2024 - 01.2025
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided friendly service to enhance customer experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers in person and over the phone with orders and questions
- Maintained cleanliness and organization of the checkout area.
- Maximized productivity during busy shifts
- Assisted customers with menu selections and special requests.
- Collaborated with kitchen staff to ensure timely order fulfillment.
Busser
Pocha LA
Los Angeles
06.2023 - 09.2023
- Assisted servers in delivering food and drinks to customers promptly.
- Maintained cleanliness of dining area, ensuring a welcoming environment.
- Supported team members by removing empty dishes and glassware efficiently.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Followed sanitation guidelines to uphold health standards in the restaurant.
- Engaged with customers to ensure satisfaction with their dining experience.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Collaborated with kitchen staff to replenish supplies during busy shifts.
- Proactively assisted team members during busy shifts. to help others whenever necessary.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06-2024
Skills
- Customer service
- Team supervision
- Employee training
- Problem resolution
- Customer interaction
- Attention to detail
- Cash management
- Time management
- Multitasking
- Team collaboration
- Reliability
- Adaptability and flexibility
- Adaptability and flexibility]
- Fast learner
- Tech savvy
- Effective communication
- Results-driven
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Supervisor
Jersey Mike's Subs
10.2025 - Current
Cashier
Town pizza
06.2024 - 01.2025
Busser
Pocha LA
06.2023 - 09.2023
High School Diploma -
Eagle Rock High School