Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Maria Oddi

Grimsby,ON

Summary

Dynamic insurance and risk management professional with extensive experience, recognized for delivering exceptional client service and driving innovative solutions within the insurance sector. Proven leader with a strong ability to inspire teams and cultivate strategic business initiatives that enhance operational efficiency. Adept at navigating the complexities of a fast-paced, client-driven environment, consistently demonstrating a proactive and results-oriented approach to overcoming challenges. Committed to leveraging industry expertise to foster growth and exceed client expectations.

Overview

22
22
years of professional experience

Work History

Account Manager

ClaimsPro, Canada
01.2022 - Current
  • Support the achievement of financial and production targets through management of KPIs.
  • Act in a consultative and advisory capacity on claims matters and technical issues
  • Increase client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolve escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conduct regular account reviews to identify areas for improvement and ensure continued success.
  • Establish clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivate long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Adjuster/Senior Account Co-Ordinator

ClaimsPro, Canada
01.2015 - 01.2022
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
  • Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
  • Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.

Risk/Claims Specialist (Team Lead)

Tim Hortons Inc. - Restaurant Brands International (RBI)
01.2004 - 01.2015
  • Responsible for leading, administering, incident handling activities and managing risk retention while providing training, education and assistance to team members on internal and external processes
  • Develop and maintain strong relationship with internal and external business partners to establish cohesive workflows within the corporation
  • Prepare and maintain Risk and Insurance Services Manual to ensure policies, practices and procedures are up to date for training purposes and for departmental recording
  • Prepare statistical and trend analysis reports to identify loss control weaknesses and work with other functions to improve controls
  • Proficient in operating system-based programs including Microsoft Office, SAP, CD3, TAPP, Tim Trac and other third party administrated databases

Education

Risk Management Program

McMaster University

Insurance and Business Studies Program

Mohawk College

Certified Insurance Professional Member

Insurance Institute of Ontario

Skills

  • Client account management
  • Service excellence
  • Collaborative teamwork
  • Customer relationship management
  • Goal oriented

Affiliations

  • Member of Ontario Risk and Insurance Management Society (ORIMS)
  • Member of Ontario Insurance Adjusters Association (OIAA)

Languages

English
Italian

Timeline

Account Manager

ClaimsPro, Canada
01.2022 - Current

Adjuster/Senior Account Co-Ordinator

ClaimsPro, Canada
01.2015 - 01.2022

Risk/Claims Specialist (Team Lead)

Tim Hortons Inc. - Restaurant Brands International (RBI)
01.2004 - 01.2015

Insurance and Business Studies Program

Mohawk College

Risk Management Program

McMaster University

Certified Insurance Professional Member

Insurance Institute of Ontario

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Maria Oddi