Maria Navarro
Yuba City
Summary
Dynamic Front End Supervisor and Store Protection Specialist with a strong track record in training teams and implementing safety procedures. Proficient in bilingual communication and dedicated to enhancing customer experience while minimizing shrinkage.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
Ross Dress for Less
Yuba City
07.2022 - Current
- Supervised front end operations and maintained high customer service standards.
- Trained and mentored staff on cash handling procedures and customer interactions.
- Managed cash registers and ensured accurate transactions during busy periods.
- Addressed customer inquiries and resolved issues promptly and professionally.
Store Protection Specialist
Ross Dress for Less
Yuba City
09.2024 - 11.2025
- Monitored store premises to prevent theft and ensure safety protocols.
- Utilized surveillance systems to observe customer behavior and deter theft.
- Engaged with customers to promote a secure shopping environment and community trust.
- Developed strategies for reducing shrinkage levels within the store environment.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
Inventory Clerk
Digital Storm
Morgan Hill
12.2019 - 12.2021
- Conducted regular stock checks to maintain accurate inventory records.
- Organized storage areas for efficient access and optimal space utilization.
- Trained new staff on inventory processes and best practices for accuracy.
- Managed the ordering, receiving, storing, and distribution of goods in accordance with company policies.
- Utilized barcode scanners for a variety of tasks related to stocking activities.
Department Lead
Home Depot
Morgan Hill
10.2017 - 11.2019
- Oversaw daily operations and workflow efficiency in the department.
- Resolved customer inquiries and complaints with effective solutions.
- Supervised and delegated tasks to departmental personnel during manager's absence and busy periods.
- Inspected returned items for quality and compliance with return standards.
Education
Graduate Certificate - Medical Billing & Coding
CAL Regional
Napa, CA05-2025
Skills
- Data entry
- Training and mentoring
- Safety procedures
- Medical terminology
- HIPAA compliance
- ICD-10 coding
- HCPCS coding
- CPT coding
- Customer service
- Patient billing
- CCTV monitoring
- Theft prevention
- Problem-solving
- Cash handling accuracy
- Refunds processing
- Fluent in SPANISH and English
- Staff training
- Administrative skills
Timeline
Store Protection Specialist
Ross Dress for Less
09.2024 - 11.2025
Front End Supervisor
Ross Dress for Less
07.2022 - Current
Inventory Clerk
Digital Storm
12.2019 - 12.2021
Department Lead
Home Depot
10.2017 - 11.2019
Graduate Certificate - Medical Billing & Coding
CAL Regional