Maria Navarro
North York,Canada
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Account Manager
Swissport
06.2024 - Current
- Manages daily passenger operations, focusing on staff scheduling and adherence to airline and company standards to ensure quality, safety, and efficiency. Key duties include being the primary contact for client airlines, investigating irregularities, tracking performance indicators, and overseeing staff conduct, morale, and compliance.
- Managed client relationships to ensure satisfaction and loyalty.
- Facilitated communication between clients and internal teams for project alignment.
- Resolved customer complaints in a timely manner.
- Supervise staff scheduling, control payroll, monitor attendance and absences, and ensure compliance with company appearance and conduct standards.
Emergency Respond
Canadian Red Cross
01.2021 - Current
Weight and Balance Position
Aeromexico & Arajet Airlines
Toronto, Canada
08.2023 - 05.2024
- Supporting flight crews to safely and efficiently operate their flight
- Preparing paperwork for flight crew
- Prioritise task and manage the turn around of the aircraft from arrival and departure
- Preparing reports.
Passenger Service Supervisor
Aereomexico
Toronto, Canada
12.2021 - 07.2023
- Announced flight status updates and information about the gate changes over the airport's PA system
- Ensured the completion of all required aircraft forms, logs and reports
- Familiar with Airline system Sabre check-in System
- Inspected and verified passenger documentation
- Completed post -flight duties including flight reports
- Prepare Agents Schedules
Passenger Service Agent
Airport Terminal Services
12.2018 - 11.2021
- Assisted passengers with check-in processes and boarding procedures.
- Provided information on flight schedules and gate changes to travelers.
- Coordinated luggage handling and ensured proper tagging for smooth transport.
- Demonstrated safety protocols during emergency situations to ensure passenger well-being.
- Collaborated with team members to maintain cleanliness and organization in the terminal.
Administrative Assistant (Co-Op Student)
Humber River Hospital
05.2021 - 07.2021
- Company Overview: Occupational Health and Safety Department
- Training used Meditech, software for registration and other EMR systems
- Assist I clinic flow, greeting, calling and emailing staff members.
- Prepare cheque requisitions and updating departmental budget spreadsheets.
- Scanning, faxing and update WSIB claims, letters and files.
- Advising staff members on current COVID-19 Protocols and hospital health requirements.
- Occupational Health and Safety Department
Receptionist
Mennonite New Life Centre of Toronto
09.2014 - 01.2016
Education
Immigration Assistance Diploma -
CDI- COLLEGE
TORONTO, ON07.2024
Immigration Assistance Diploma -
MEDIX COLLEGE
TORONTO, ON07.2022
Skills
- Customer service
- Spanish
- English
- Management
- Sales
- Leadership
- Typing 55 WPM
- Medical terminology
- Volunteering
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Outlook
- Travel agency advertising
- Marketing
- Travel agency experience
- Reservation system (SABRE)
- communication
- Team collaboration
- Conflict resolution
- Attention to detail
- Problem solving
- Time management
- Leadership skills
Volunteer Experience
- Emergency Respond, Canadian Red Cross, 01/01/21, Present
- Receptionist, Mennonite New Life Centre of Toronto, 09/01/14, 01/01/16
- Receptionist Assist, Roca Inc., Boston, MA, 03/01/11, 09/01/13
Timeline
Account Manager
Swissport
06.2024 - Current
Weight and Balance Position
Aeromexico & Arajet Airlines
08.2023 - 05.2024
Passenger Service Supervisor
Aereomexico
12.2021 - 07.2023
Administrative Assistant (Co-Op Student)
Humber River Hospital
05.2021 - 07.2021
Emergency Respond
Canadian Red Cross
01.2021 - Current
Passenger Service Agent
Airport Terminal Services
12.2018 - 11.2021
Receptionist
Mennonite New Life Centre of Toronto
09.2014 - 01.2016
Immigration Assistance Diploma -
CDI- COLLEGE
Immigration Assistance Diploma -
MEDIX COLLEGE
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