Maria Navarro
Pittsburg
Summary
Proactive and detail-oriented Medical Assistant with a proven track record at Kaiser Permanente. Excelled in HIPAA compliance and patient care, enhancing clinic workflow by integrating electronic health records. Known for exceptional customer service and medical terminology knowledge, significantly boosting patient satisfaction. Skilled in fostering trust through effective communication, contributing to high-quality care standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Permanente
04.2001 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Improved clinical workflow with introduction of electronic health records system.
Education
Associate of Science - Medical Assitant
Western Career College
Pleasant Hill, CA08-2001
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Kaiser Permanente
04.2001 - Current
Associate of Science - Medical Assitant
Western Career College
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