Maria Nava

• Efficiently manage front desk operations, including patient check-in, appointment scheduling, and insurance verification. • Maintain accurate patient records and handle confidential medical information with discretion.

• Coordinate communication between medical staff, patients, and insurance providers.

• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.

• May review and analyze health information through the use of electronic health record tools for provider completion and record deficiencies in accordance with the Joint Commission, CMS, state licensing agencies, Medical Staff rules and regulations, and HIMS Department standards.

• Perform the document imaging function, including scanning, Quality Control and Validation, to ensure scanned images are uploaded into the correct electronic health record visit and meet minimum productivity standards as defined.

• Work with state recording processes. For birth registration, reports all facility births to the state and meets state reporting guidelines.

• Perform a variety of other support functions including assistance with basic transcription issues and requests, merges and combines in the EHR, answering telephones, and other duties as assigned by HIMS dept.

• Worked with medical office staff to ensure completion of tasks on schedule.

• Audited patient files bi-monthly to ensure compliance with HIPAA regulations, mitigating potential data breaches and liabilities.

• Answered multi-line phone system, routing calls, delivering

messages to staff and greeting visitors.

• Streamlined invoice processing procedures to ensure timely

payment of vendors while minimizing errors in financial records.

• Managed paper and electronic filing systems by routing

various documents, taking messages and managing incoming and outgoing mail.

• Managed filing system, entered data and completed other

clerical tasks.

• Managed patient check-in and check-out processes,

ensuring efficient workflow and high patient satisfaction.

• Coordinated appointment scheduling, optimizing physician

availability and reducing wait times for patients.

• Trained new front desk staff on hospital protocols and

software systems to maintain operational consistency.

• Oversaw daily operations of reception area, maintaining

professional environment and addressing patient inquiries promptly.

• Completed data entry and filing to keep records updated for

easy retrieval.

• Assisted in preparing and organizing patient files, ensuring

compliance with healthcare regulations.

• Collaborated with healthcare professionals to streamline administrative processes, resulting in improved efficiency.

• Conducted data entry and maintained electronic health records (EHR) for accurate patient documentation.

• Provide secretarial and transcription support for medical records department.QC transcription reports to take them off hold. Proofread and fix errors.

• Responsible for importing reviewing transcription, fulfilling requests, monitoring, and maintaining various aspects related to patients permanent files while in a fast-paced work environment.

• Contacted doctors to reminded to dictate H&P and Operative Reports

• Suspending Doctors for non-compliance Prepping chart for scanning.

• Train students for the HIT program.

• Train through the transition from paper to electronic records.

• Scheduled office meetings and client appointments for staff

teams.

• Processed medical release forms in a timely manner,

ensuring proper authorization was obtained before disclosing sensitive information.

• Managed patient scheduling and appointment coordination

to enhance office efficiency.

• Processed medical records and documentation, ensuring

accuracy and compliance with regulations.

• Maintained inventory of office supplies, optimizing ordering

processes for cost-effectiveness.

• Assisted healthcare providers with administrative tasks,

improving workflow and patient care delivery.

• Keep the system and documents of the office up to date.

• Accounts receivable and payable, Coding insurance forms and preparing computerized billing

• Transcribe reports, edit transcribed document.

• Clearing deficient QC files by proofreading and editing transcription reports.

• Responsible for the coding for the out patient for the medical center.

• Utilized CPT, ICD-9 and-3 for the coding.

• Responsible for handling medical claims for the medical center.

• Provides accurate and timely clinical data for billing and optimal reimbursement, quality assessment, external com- parative databases, physician profiling, and administrative purposes.

• Ensured compliance with internal policies, conducted

regular audits of office supplies and initiated reordering process.

• Enhanced office efficiency by streamlining filing systems,

ensuring quick and accurate retrieval of documents.

• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain

information to respond to requests.

• Monitored and tracked budgets and expenses.
• Coordinated and scheduled meetings and appointments.
• Enhanced office productivity by managing incoming calls,

emails, and appointments for staff members.

• Managed daily mail distribution for both internal employees

and external customers or clients.

• Streamlined administrative processes by implementing

efficient filing and organizational systems.

• Coordinated and maintained impressive office organization

to keep facilities efficient, organized, and professional.

• Increased customer satisfaction with prompt and courteous

service while addressing inquiries and concerns.