Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Languages
Awards
Accomplishments
Timeline
Maria Nader

Maria Nader

Gloucester,Canada

Summary

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve

Overview

15
15
years of professional experience
1
1
Certification

Work History

AMR DRYWALL

Office Manager
Ottawa, Ontario
07.2015 - Current
  • Conducted testing of software and systems to ensure quality and reliability.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.

Manager of Operations

Chez Debz Restaurant
Casselman, Canada
03.2012 - 11.2020
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Assisted with mentoring new employees during and after training.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Assisted in developing plans for deploying customer services into production environments.
  • Provided feedback on the efficiency of the customer services process.
  • Assisted in developing policies and procedures related to customer services processes.
  • Developed strategies to increase efficiency and reduce costs associated with providing customer services.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.

ADMINISTRATION CLERK

Canadian Blood Service
Ottawa, Canada
02.2012 - 05.2014
  • Updated databases and company files with current data.
  • Supported seamless office operations with full accountability for clerical tasks.
  • Typed or proofed memos and office correspondence to support timely communication.
  • Scheduled appointments and coordinated complex schedules.
  • Completed data entry tasks with strong focus on accuracy and data integrity.
  • Assisted department personnel in completion of routine tasks to meet deadlines.
  • Communicated with customers, employees and other individuals to answer questions, disseminated and explained information, take orders and address complaints.
  • Maintained and updated filing, inventory, mailing and database systems, either manually and used computer.

ADMINISTRATION ASSISTANT

St Vincent Hospital
Ottawa, Canada
01.2010 - 06.2010
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Compute, record, and proofread data and other information, such as records or reports.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Deliver messages and run errands.
  • Troubleshoot problems involving office equipment, such as computer hardware and software.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  • Count, weight, measure, or organize materials.
  • Provided administrative support to management team.
  • Provided administrative support to executive staff, including scheduling meetings and managing calendars.
  • Provided general clerical support as required by departmental needs.
  • Maintained employee attendance records according to company policies.
  • Monitored office equipment usage logs to ensure proper maintenance is performed.
  • Provided assistance with special projects as assigned by management team.
  • Coordinated meetings and travel arrangements for employees.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Performed data entry tasks accurately within specified timeframes.
  • Managed daily calendars for multiple staff members.
  • Answered incoming calls in a professional manner.

Education

HIGH SCHOOL DIPLOMA -

Le Carrefour, Ottawa, ON
05.2014

Administration Assistance Course - Public Administration

Le Carrefour , Ottawa, ON
09-2010
  • Participated in the (list the event, workshop, or seminar, etc. here)
  • Workshops and Seminars Attended:
  • Projects and Research:
  • Continuing Education: (list any relevant completed courses here)
  • Professional Development Courses:

Skills

  • Data Entry
  • Mail Handling
  • Sorting and Labeling
  • Schedule Management
  • Document Retrieval
  • Office Management
  • Archives Administration
  • Customer Relations
  • Office Equipment Maintenance
  • Records Management Systems
  • File Organization
  • Microsoft Office
  • Administrative Operations
  • Multi-Line Phone Systems
  • Attendance Records Preparation
  • Spreadsheet Tracking
  • Data Organization
  • Telephone Reception
  • Data Research and Analysis
  • Transporting Files
  • Word Processing
  • Report Writing
  • Organize Files
  • Document and File Management
  • Set Appointments
  • Credit Card Payment Processing
  • Stocking and Replenishing
  • Microsoft PowerPoint
  • Retail Sales
  • Customer Service
  • Problem-Solving Ability
  • Data analysis
  • Database management
  • Project management
  • Technical support
  • Customer service
  • Team collaboration
  • Process improvement
  • Time management
  • Staff training
  • Effective communication
  • Problem solving
  • Attention to detail
  • Decision-making
  • Training & Development
  • Dependable and responsible
  • Excellent communication
  • Organization
  • Customer relations
  • Problem-solving
  • Recordkeeping
  • Analytical and critical thinking
  • Written communication
  • Supervision and leadership
  • Organization and time management

Certification

  • Administration
  • Customer service

References

Robert Sauve

AMR Drywall

(613) 762-1221

Debbie Leclair, Chez DebZ, Customer Service Owner, (613) 898-1069, maria.nader@icloud.com

Volunteer Experience

Church Voluntary Worker, Notre Dame De Lourde, Vanier, ON, 05/01/14, Present, Taking care of flowers, Cleaning sanctuary and statues, Placing flowers in vase, Cleaning outside church

Languages

English
Native language
French
Advanced (C1)
C1

Awards

  • Letter recommendation from St Vincent Hospital
  • Letter recommendation from the City of Ottawa

Accomplishments

  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].

Timeline

AMR DRYWALL - Office Manager
07.2015 - Current
Manager of Operations - Chez Debz Restaurant
03.2012 - 11.2020
ADMINISTRATION CLERK - Canadian Blood Service
02.2012 - 05.2014
ADMINISTRATION ASSISTANT - St Vincent Hospital
01.2010 - 06.2010
Le Carrefour - HIGH SCHOOL DIPLOMA,
Le Carrefour - Administration Assistance Course, Public Administration

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Maria Nader