Maria Murillos
La Puente
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
16
16
years of professional experience
Work History
Shift Leader
Dave’s hot chicken
Glendale
03.2025 - Current
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Scheduled team members for shifts based on business needs and customer demand.
Shift Leader
Dave’s hot chicken
Rosemead
03.2023 - 03.2025
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Monitored inventory levels and ordered supplies as needed.
General Manager
Carls junior
Whittier
07.2009 - 10.2022
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Oversaw product development initiatives from concept through completion stages.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Analyzed market trends to inform business decisions and strategies.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
High School Diploma -
Frontier High School
Whittier, California07-2001
Skills
- Employee training
- Inventory management
- Customer service
- Safety compliance
References
References available upon request.
Timeline
Shift Leader
Dave’s hot chicken
03.2025 - Current
Shift Leader
Dave’s hot chicken
03.2023 - 03.2025
General Manager
Carls junior
07.2009 - 10.2022
High School Diploma -
Frontier High School