Maria Morales Ramirez
Calgary,Canada
Summary
Hard worker with strong communication and customer service skills. Ability to achieve immediate and long-term goals. Energetic, enthusiastic, positive, self motivated. Good analytical and logical approach. Enjoy working with people and have supervisory experience. Fluent in English and Spanish both written and verbal. Seeking a job as a Call Center Representative. Looking to grow within a company.
Overview
11
11
years of professional experience
Work History
Supervisor
Iron Crown contractors
Calgary, Canada
12.2020 - 10.2022
- Responsible for overseeing construction projects, including the planning, and organizing of job sites
- Recruiting crew members
- Overseeing day to day activities and aiding the superintendent.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Collected, arranged, and input information into database system.
- Provided exceptional customer service to both internal departments and external vendors, addressing inquiries professionally and efficiently.
Wedding and Event Coordinator
Glamorous Occasions
Calgary
01.2015 - 12.2020
- Responsible for the planning and coordination of weddings and events (20-300 guests) Meeting with clients and process invoices
- Manage day to day activities, supervision of labours
- Order supplies and prepare custom orders.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Consulted with customers to determine objectives and requirements for events.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Created detailed timelines and budgets for events to meet all deadlines.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Customer care consultant
The Bay
Calgary, Canada
11.2011 - 03.2012
- Performed under pressure in a fast-paced environment
- Worked effectively under limited supervision and in a cohesive team environment
- Assisted customers in merchandise selection.
Education
General Management -
Sundance College
08.2024
Digital Marketing and Social Media Management -
Sundance College
10.2023
Bakery Owner Certificate Course -
IAP career college
07.2015
High School Diploma -
Bishop O’Byrne High School
06.2011
Skills
- Proficient in Microsoft word and excel
- Willingness to learn and a quick learner
- Experience dealing with customers
- Ability to work independently or within a team setting
- Customer Relations
- Ability to work in a fast-paced environment and under pressure
- Great attention to detail
- Clean and organized
- Ability to lift heavy items
- Problem-Solving
- Multitasking Abilities
- Time Management
- Attention to Detail
- Excellent Communication
- Decision-Making
- Organizational Skills
- Team building
- Interpersonal Skills
- Professionalism
- Relationship Building
- Self Motivation
- Written Communication
- Goal-Oriented
- Staff Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Supplied Upon Request
Timeline
Supervisor
Iron Crown contractors
12.2020 - 10.2022
Wedding and Event Coordinator
Glamorous Occasions
01.2015 - 12.2020
Customer care consultant
The Bay
11.2011 - 03.2012
General Management -
Sundance College
Digital Marketing and Social Media Management -
Sundance College
Bakery Owner Certificate Course -
IAP career college
High School Diploma -
Bishop O’Byrne High School