Maria Morada
Toronto,ON
Summary
To work in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through my 10 years of experience in customer service industry.
- Strong understanding of confidentiality policies and regulations.
- Professional dress and appearance to uphold the reputation of the facility.
- Ability to adapt to various work environments.
- Excellent team player with focus on commitment.
- Highly motivated and flexible to new challenges
Overview
13
13
years of professional experience
Work History
Digital Marketing Strategist
SELF EMPLOYED
09.2020 - Current
- Mentored new business owners in digital marketing best practices, strengthening overall expertise and cohesion via Zoom.
- Provided 1-on-1 business coaching to ensure the success of every online business owner.
- Utilized predictive analytics tools to forecast future performance trends and make data-driven decisions for campaign optimizations.
- Proposed visually appealing landing pages that effectively communicated product benefits and increased conversions.
- Analyzed campaign performance using Meta and Google Analytics, identifying areas of opportunity for growth and improvement.
- Assembled reports and presentations to share insights and recommendations with business partners online
In-Charge Flight Attendant
AIR GEORGIAN
09.2018 - 01.2019
- Attend pre-flight briefings in regard to details of the flight
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrate the use of safety and emergency equipment
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Guest Service Ambassador
WESTJET
04.2018 - 07.2018
- Responsible for helping our guests have a positive experience getting through the airport on to the aircraft
- Greet and provide general airport directions to guests
- Acting as a Welcome Ambassador for our arriving guests at the Airport
- Encourage and assist guests to utilize the self-service kiosks
- Handle line control during peak check-in times
- Verify credit cards for authorization using electronic acceptance methods
- Handle cash and balance an assigned house bank
- Accept and record vouchers, travel checks, and other forms of payment.
Concierge
SUNRISE SENIOR LIVING
01.2015 - 01.2018
- Answer telephone, greet guests, and receive inquires by phone and in person
- Process accounts payable such as verifying totals and coding as required
- Process accounts receivables including verifying totals
- Maintain departmental files and records, including correspondence, forms, and routing records and reports with the use of Microsoft Office, such as Word and Excel
- Responds to residents or family members concerns and ensures appropriate action is taken within decision-making authority
- Receive incoming mail and coordinate distribution.
Server
SUNRISE SENIOR LIVING
01.2012 - 01.2018
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staffs are running out of any items, etc
- Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
- Respond to additional patron requirements by inquiring of needs; observing dining process.
Education
Ontario College Diploma - Flight Services Management
SENECA COLLEGE
Toronto, Canada01.2018
Skills
- Online Reputation Management
- Keyword Research
- Web and tech savvy, require little to no training
- Proficient user of Microsoft Office
- Bilingual Filipino and English
- Video Editor
- Teamwork and Collaboration
- Customer Service
- Time Management
Additionalskillsandinterests
- Web and tech savvy, require little to no training
- Proficient user of Microsoft Office
- Bilingual Filipino and English
- Video Editor
- Painting
- Travel Enthusiast
References
Available upon request
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Digital Marketing Strategist
SELF EMPLOYED
09.2020 - Current
In-Charge Flight Attendant
AIR GEORGIAN
09.2018 - 01.2019
Guest Service Ambassador
WESTJET
04.2018 - 07.2018
Concierge
SUNRISE SENIOR LIVING
01.2015 - 01.2018
Server
SUNRISE SENIOR LIVING
01.2012 - 01.2018
Ontario College Diploma - Flight Services Management
SENECA COLLEGE
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