Maria Montesinos
San Diego
Summary
At Head Neck and Spine Center of San Diego, I excelled as an Office Manager, enhancing customer satisfaction through innovative feedback systems and boosting employee morale. My expertise in office management and organizational skills led to streamlined operations and confidential handling of sensitive information, demonstrating a blend of hard and soft skills vital for any dynamic office environment.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Medical billing professional with deep expertise in managing patient billing and insurance claims. Strong background in coding, account reconciliation, and compliance with healthcare regulations. Known for collaborating effectively with teams and adapting to changing needs to achieve optimal results. Reliable and detail-focused, ensuring accurate and timely processing of financial information.
Overview
21
21
years of professional experience
Work History
Office Manager
Head Neck and Spine Center of San Diego
06.2004 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Health Care Management
Southern New Hampshire University
Hooksett, NH02-2027
High School Diploma -
Charter of San Diego
San Diego, CA06-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Scheduling coordination
- Database administration
- Billing and Coding
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Head Neck and Spine Center of San Diego
06.2004 - Current
Bachelor of Science - Health Care Management
Southern New Hampshire University
High School Diploma -
Charter of San Diego
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