Maria Monroy

Part Time Job

Front Office

• Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
• Posted payments and charges to patient accounts and participated in billing processes.
• Maintained inventory of office supplies, reducing operational costs through diligent tracking and reordering processes.
• Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
• Collected deductibles and copays to post money to patient accounts.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Received and routed laboratory results to correct clinical staff members.
• Contact Employers for Work-Related Injuries to provide authorization to treat and care.
• Provide Employers information on patient with Work- Related Injuries while complying with HIPPA.

Back Office

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Prepared lab specimens for diagnostic evaluation.
• Perform DOT and NON-DOT drug testing.
• Perform COVID, RSV, FLU, MONO, etc. testing
• Apply bandages, dressings, cast, etc.
• Setting up any procedure set up
• Pre- Employment Physical
• Assist with treating Work-Related injuries and illnesses
• Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
• Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
• Sanitized, restocked, and organized exam rooms and medical equipment.

Back office

• Basic vitals
• Accurately updating and recording patient medications and allergies in patient chart upon each visit
• Setting up trays for procedures or regular set up for provider
• Assisting with procedure (ex. Colposcopy, cryotherapy, LEEP, IUD insertion and removals, Vulva biopsy, ETC)
• Getting pre-certification, benefits, and coverage with patients’ insurance
• Placing referrals when needed
• Assisting with NST/AFI’s
• Processing specimens (Blood, Pap Smear, Biopsy, Urines)
• Filling leave of work forms for the state or employer
• Administering injections
• Calling in or sending prescriptions to pharmacy
• Working with different provider when needed to
• Restock rooms as needed.
• Scheduling appointment and rescheduling
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Front Office

• Comfortable with E-clinicals System, Laboratory Portals, Insurance Portals such as Availity, Tricare, Medicare, CalOptima, Phone Eligibly, Etc.
• Collecting Copay, Co-Insurance, Cash Patient
• Knowledgeable of Workers Comp Process knowing what is needed and asked for.
• Manage a safe environment for the patient and employees, create a calm and fast setting providing patient with their laboratory results, Imaging Reports, able to answer questions and concerns.

Back Office

• Played active leadership position maintaining back-office patient flow and coordination of responsibilities between other co-workers.
• Ensure completion of Sports Physical, Work Physical, TB Testing
• Advance skin in numerous injections such as Toradol, Rocephin, Tuberculin, Dexamethasone, Etc. - Responsible for setting up tray and assisting in procedure including IV therapy, incision and drainage, laceration repairs, Toenails removal, FB removal of skin/ear/Pelvic, wart removal with cryotherapy
• Taking patient history and vitals
• Skilled in urgent procedures such as ear lavages, EKG, venipuncture, COVID nasal swab, glucose testing, H pylori breath testing, Urinalysis, Audiometry testing

• Familiar with EMR/PM (Doctup) system
• Call in prescription, Lab Order, Imaging Orders, charge of faxing over and receiving Medical Records
• Answer Phones, greeting patient, and kept the front office working at top productivity for a fast and great service.
• Package swab/blood draws to be ready for pick up.
• Accurately updating and recording patient medications and allergies in patient chart upon each visit
• Maintaining office and clinical supplies in addition to supply inventory in exam rooms
• Immediately resolve issues between clients and providers with meticulous documentation for accurate record of incident
• This is the place for a brief summary of your key responsibilities and most stellar accomplishments.