Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Miranda Robles

Victorville,CA

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and teamwork. Recognized for enhancing operational efficiency and reducing wait times. Proven ability in cash handling and maintaining high cleanliness standards, contributing to improved customer satisfaction and loyalty. Committed to fostering a positive work environment and achieving team goals.

Overview

10
10
years of professional experience

Work History

Crew Member

McDonald's
01.2020 - 06.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Crew Member Cook

Mcdonalds
09.2019 - 01.2020
  • Collaborated with team members to complete orders.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Cook

Carl's Jr
11.2015 - 07.2016
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Increased customer satisfaction with prompt and accurate order taking.

Cashier and Server

Top Class Pizza & Eatery
07.2015 - 11.2015
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.

Crew Trainer

McDonald's
09.2010 - 06.2015
  • Trained new team members on procedures, customer service, and sales techniques.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Associate In Art - Commercial And Advertising Art

Fullerton College
Fullerton, CA
05.2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Cleaning
  • Attention to detail
  • Taking orders
  • Cleaning and sanitizing
  • Safe food handling
  • Integrity and honesty
  • Initiative and Self-motivation
  • Verbal and written communication
  • Learning agility

Languages

Spanish
Native or Bilingual

Timeline

Crew Member

McDonald's
01.2020 - 06.2020

Crew Member Cook

Mcdonalds
09.2019 - 01.2020

Cook

Carl's Jr
11.2015 - 07.2016

Cashier and Server

Top Class Pizza & Eatery
07.2015 - 11.2015

Crew Trainer

McDonald's
09.2010 - 06.2015

Associate In Art - Commercial And Advertising Art

Fullerton College

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Maria Miranda Robles