Full-time student with strong dedication and responsibility. Proficient in data entry and maintaining HIPAA compliance. Skilled in building client relationships to enhance service outcomes.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Kelly Services
San Bernardino
01.2024 - Current
Managed inbound customer inquiries with professionalism and efficiency.
Provided accurate information regarding products and services to customers.
Documented customer interactions in the call tracking system effectively.
Resolved customer complaints by identifying issues and providing solutions.
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Updated customer accounts, addresses and contact information within call management databases.
Navigated through computer systems to review information and respond appropriately to callers.