Maria Mendoza
Salinas
Summary
Dynamic and results-driven professional with extensive experience at Miranda Envios, excelling in customer service and administrative management. Proven track record in enhancing client satisfaction and loyalty through effective problem-solving and relationship-building. Skilled in payment processing and appointment scheduling, consistently delivering positive outcomes and fostering trust with clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Assistant
Miranda Envios
06.2015 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new staff on operational procedures and customer handling techniques to ensure service consistency.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Supported scheduling and coordination of meetings and appointments for staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Facilitated seamless money transfers while ensuring compliance with regulatory requirements.
- Ensured accurate record-keeping for all transactions, facilitating smooth audits and reviews.
- Developed strong relationships with clients, fostering trust and confidence in our services.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Customer Service Representative
Order Express
03.2012 - 01.2015
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Education
High School Diploma -
Alisal High School
Salinas, CA07-2011
Skills
- Customer service
- Administrative management
- Appointment scheduling
- Payment processing
- Positive attitude
- Time management
- Data entry
- Strong problem solver
- Scheduling appointments
- Document management
Certification
GED
Languages
English
Timeline
Office Assistant
Miranda Envios
06.2015 - Current
Customer Service Representative
Order Express
03.2012 - 01.2015
High School Diploma -
Alisal High School