Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Mendoza

Salinas

Summary

Dynamic and results-driven professional with extensive experience at Miranda Envios, excelling in customer service and administrative management. Proven track record in enhancing client satisfaction and loyalty through effective problem-solving and relationship-building. Skilled in payment processing and appointment scheduling, consistently delivering positive outcomes and fostering trust with clients.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Assistant

Miranda Envios
06.2015 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new staff on operational procedures and customer handling techniques to ensure service consistency.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Supported scheduling and coordination of meetings and appointments for staff.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Facilitated seamless money transfers while ensuring compliance with regulatory requirements.
  • Ensured accurate record-keeping for all transactions, facilitating smooth audits and reviews.
  • Developed strong relationships with clients, fostering trust and confidence in our services.
  • Discussed financial options with clients and provided informed suggestions.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Managed cash register operations, ensuring balanced cash drawers at end of shifts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Customer Service Representative

Order Express
03.2012 - 01.2015
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Education

High School Diploma -

Alisal High School
Salinas, CA
07-2011

Skills

  • Customer service
  • Administrative management
  • Appointment scheduling
  • Payment processing
  • Positive attitude
  • Time management
  • Data entry
  • Strong problem solver
  • Scheduling appointments
  • Document management

Certification

GED


Languages

English

Timeline

Office Assistant

Miranda Envios
06.2015 - Current

Customer Service Representative

Order Express
03.2012 - 01.2015

High School Diploma -

Alisal High School
Maria Mendoza