Ana Cecilia Monzon
Brampton
Summary
Maintenance professional with solid background in facility management and operations. Known for improving equipment reliability and reducing downtime through effective maintenance practices. Reliable team collaborator with focus on achieving results and adapting to changing needs. Proficient in troubleshooting, preventive maintenance, and team leadership.
Overview
11
11
years of professional experience
Work History
Maintenance Supervisor
Centennial Building Services
01.2022 - Current
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
Janitorial Maintenance Supervisor
RF Maintenance Service
04.2019 - 01.2022
- Assisted in hiring new staff members, providing thorough training in janitorial practices, policies, and procedures to ensure consistent performance across the team.
- Streamlined inventory management, ensuring adequate supplies were always available for timely completion of tasks.
- Reduced equipment downtime by conducting regular preventive maintenance checks and repairs on janitorial machines.
- Established strong relationships with vendors and suppliers for better pricing negotiation on products used regularly.
- Achieved a high level of customer satisfaction by maintaining impeccable facility standards, addressing concerns quickly, and effectively resolving any issues that arose.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Streamlined payroll processing, reducing errors while ensuring employees received timely compensation.
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
Administrative Clerk
Pro Design Automation
06.2017 - 04.2019
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Streamlined incident reporting processes, resulting in faster response times and more accurate data tracking.
Cleaner Custodian
Italpasta Inc
05.2014 - 06.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Education
High School Diploma -
Institute Tecnico Americano
Guatemala, CitySkills
- Team supervision
- Facilities maintenance
- Inventory replenishment
- Client relations
- Attention to detail
- Customer Service-oriented
Languages
Spanish
Native or Bilingual
Timeline
Maintenance Supervisor
Centennial Building Services
01.2022 - Current
Janitorial Maintenance Supervisor
RF Maintenance Service
04.2019 - 01.2022
Administrative Clerk
Pro Design Automation
06.2017 - 04.2019
Cleaner Custodian
Italpasta Inc
05.2014 - 06.2017
High School Diploma -
Institute Tecnico Americano
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