Summary
Overview
Work History
Skills
Timeline
Generic

Maria Medina

Cypress

Summary

Dedicated administrative professional with a strong background in customer service and data entry. Known for maintaining accuracy and efficiency in office operations. Committed to ensuring smooth workflows and high-quality communication.

Overview

30
30
years of professional experience

Work History

Administrative Assistant

DJM Suspension
Gardena
09.2001 - 09.2025
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Received payment from customers for purchased goods or services rendered.
  • Prepared outgoing shipments with appropriate documentation, noting type and quantity of products and applying carrier documentation as appropriate.
  • Managed incoming shipments, ensuring accurate receipt and documentation of goods.
  • Created labels for packages and containers using label-making software programs.
  • Processed paperwork for international shipments including customs documents.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Maintained organized billing records and updated customer accounts regularly.
  • Organized, opened and filed incoming mail.
  • Entered new customer information into the system, including credit limits and payment terms.

Data Entry Administrator

Murray & Sons
Gardena
03.1996 - 04.2001
  • Maintained accuracy in data input using company software and databases.
  • Verified accuracy of data by cross-referencing with source documents.
  • Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
  • Organized and maintained documents, files and records.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Processed customer orders using internal software systems.
  • Handled returns and exchanges following company policies and procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Prepared outgoing shipments, ensuring proper packaging and labeling standards were met.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.

Skills

  • Customer service
  • Data entry
  • Office administration
  • File organization
  • Inventory management
  • Effective communication
  • Microsoft Word
  • Phone call answering
  • AR/AP
  • Call handling
  • Freight claims processing
  • Shipping label preparation
  • Bill of lading preparation
  • FLUENT IN [English & Spanish]
  • Computer skills

Timeline

Administrative Assistant

DJM Suspension
09.2001 - 09.2025

Data Entry Administrator

Murray & Sons
03.1996 - 04.2001

Similar Profiles

CREATE PROFILE
Maria Medina