Summary
Overview
Work History
Education
Skills
Certificates And Awards
Volunteer Experience
References
Practicum Experience
Timeline
Generic

Maria McManus

Nanaimo,BC

Summary

  • Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need.
  • Third-year Bachelor of Social Work student committed to collaborating, advocating, and supporting marginalized communities.
  • Skilled at group facilitation: balance group needs with individual participant needs, adapt quickly to challenges and ensure educational objectives are met.
  • Worked collaboratively and with enthusiasm, demonstrated in practicum, paid work, and during university group projects.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Residential Support Worker

Coastal Support Services
11.2021 - Current
  • Provide direct front-line support in a 24-hour residential home of individuals with acquired brain injuries
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Document detailed progress notes on clients at the end of every shift and report them in Share Vision.

Residential Support Worker

Pacific Coast Community Resources
04.2021 - 01.2022
  • Fostered a positive living environment, promoting independence and encouraging socialization among residents.
  • Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
  • Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
  • Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
  • Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
  • Advocated for resident rights within the facility setting, promoting autonomy whenever possible while balancing safety concerns.
  • Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.

Retail Sales Associate

Hudson's Bay
02.2020 - 04.2021
  • Served customers by listening to customer queries and complaints and empathizing
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Server

Minnoz Restaurant And Lounge
02.2018 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Social Work - Child Welfare

University of Victoria
Victoria, BC
05.2025

Post-Baccalaureate Diploma - Social Services Worker

Vancouver Island University
Nanaimo, BC
06.2022

Exploratory Studies -

Vancouver Island University
Nanaimo, BC
04.2020

High School Diploma -

École Secondaire Ballenas Secondary
Parksville, BC
06.2017

Skills

  • Flexible, reliable and dependable hard worker
  • Joint Health & Safety Committee
  • Substance Abuse and Mental Health Knowledge
  • Autism Spectrum Support
  • Empathy skills
  • Interpersonal and Relationship building skills
  • Great conflict resolution and communication skills
  • Time management
  • Patient-Centered Care and Patient Privacy
  • Able to multitask efficiently and effectively
  • Ability to understand and carry out verbal and written instructions
  • Able to work independently or in a team environment
  • Documentation Skills
  • Cultural Humility

Certificates And Awards

  • First Aid & CPR/AED Certificate
  • MANDT Training Certificate
  • CLBC Privacy Training
  • Naloxone Online Training Certificate
  • Serving It Right Certificate
  • Understanding Stigma Certificate
  • Food Safety Certificate
  • Humanitarian Award
  • Dean's List Award (Vancouver Island University)

Volunteer Experience

  • Special Education Tutoring, Ballenas Secondary School, Parksville, BC

-Special Education tutoring was a high school course that allowed students to work with youth with Autism and Down Syndrome who attended Ballenas Secondary School., Helping students with academic work., Community inclusion., Supporting students with physical education.

  • Make A Difference Program , Nanaimo, BC

-Make a Difference program was a middle school program where I volunteered at local food banks and soup kitchens., Sorting and organizing food donations., Showing empathy to those in need., Dishwashing, cooking, setting tables, organizing utensils, and cleaning.

References

  • Shireen Shakirae, Former MANAGER at coastal support services, (604) 613-2662
  • Jennifer Mudge, MANAGER at coastal support services, (778) 971-2335
  • Kaida Evans, FAMILY FRIEND, (250) 266-0510

Practicum Experience

Practicum Student, Outreach and Community Inclusion Worker, Coastal Support Services, Nanaimo, BC

  • Completing a 350-hour practicum at my local agency, working with adults struggling with mental health and addictions and developmental disabilities
  • Helping facilitate indoor and outdoor activities for clients
  • Working one-on-one with adults facing mental health issues, substance abuse, and/or developmental challenges.
  • Supporting adults in an empathetic manner, used narrative-based inquiry, documented relevant information, and collaborating with both my practicum supervisor and individuals from a client-centered approach


Practicum Student, Mental Health and Addictions Support Worker, Edgewood Treatment Centre, Nanaimo, BC

  • Completed a 200-hour practicum at agency, supported adults struggling with mental health and addictions
  • Provided interventions primarily focused on specific skills training and support needs of patients, such as helping individuals acquire relapse prevention, community adjustment, and employment skills
  • Monitored client goal attainment, proactively assisted individuals in averting potential crises, and reported client status and progress to the practicum coordinator
  • Assisted with general duties assigned by the Team Lead, such as cleaning duties, accounting for patients during mealtimes and structures, and providing emotional support for patients.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
  • Worked alongside staff and helped lead educational workshops on topics related to mental health awareness, stigma reduction, and self-care techniques for both clients and the broader community.
  • Provided crisis intervention and de-escalation techniques to maintain a safe environment for clients experiencing emotional distress.

Timeline

Residential Support Worker

Coastal Support Services
11.2021 - Current

Residential Support Worker

Pacific Coast Community Resources
04.2021 - 01.2022

Retail Sales Associate

Hudson's Bay
02.2020 - 04.2021

Server

Minnoz Restaurant And Lounge
02.2018 - 12.2020

Bachelor of Social Work - Child Welfare

University of Victoria

Post-Baccalaureate Diploma - Social Services Worker

Vancouver Island University

Exploratory Studies -

Vancouver Island University

High School Diploma -

École Secondaire Ballenas Secondary
Maria McManus