Maria Martinez
Los Angeles
Summary
Professional with 15+ years of experience in quality customer service, specifically in the private sector. Personable and adept at managing sensitive and high-pressured situations. Highly organized, team player, self-motivated, and proficient with computers. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
ISA
DHL Express
11.2021 - Current
- Operate a scanner to record shipping and package information for documents/packages picked up or delivered.
- Report any suspected breach of security or unsual happenings to supervisor or manager immediately.
- Ensure all delivery material is prepared for shipment.
- Scan in merchandise and handle paperwork for the merchandise that's processed.
Banker & Third Proposition Player
Pacific Alliance
01.2017 - 03.2019
- Maintain protection of said extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail
- Work with a wide range of individuals including high net worth investors in a time sensitive and high-volume environment
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Banker
PT Gaming
01.2010 - 01.2017
- Consistently requested by customers and managers for VIP games, handling a minimum of $100k and more
- Provided great customer service to players and handled thousands of dollars in transactions daily
- Monitored and supervised table games operations which included dealer/game accuracy, efficiency, and asset protection.
Hostess/Manager's Assistant
Courtyard Marriott
01.2008 - 01.2009
- Increased client base and total satisfaction during visit through accommodations and friendly services
- Anticipated and responded to clients’ needs promptly
- Consistently recognized for developing customer relationships and increased guest satisfaction.
- Maintained accurate records of financial transactions by diligently tracking invoices, receipts, payments processing.
- Ensured timely revenue collection with diligent follow-up on overdue invoices.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Porter
Airport Services
01.2004 - 01.2006
- Ensured a safe environment for all guests by inspecting passengers’ luggage upon arrival/departure of flights
- Assisted personnel with tasks relating to passengers’ safety, like making sure their life vests were properly placed
- Always available to help in case of emergencies, in designated compartments
- Answered guest questions regarding property facilities, events and ensured that adequate information was given
- Adhere to performance standards, company policies and procedures, as they relate to the department.
Education
Fremont High School
Los Angeles, CA12.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Attention to Detail
- Fast learner
- Keyboard Proficiency
Timeline
ISA
DHL Express
11.2021 - Current
Banker & Third Proposition Player
Pacific Alliance
01.2017 - 03.2019
Banker
PT Gaming
01.2010 - 01.2017
Hostess/Manager's Assistant
Courtyard Marriott
01.2008 - 01.2009
Porter
Airport Services
01.2004 - 01.2006
Fremont High School
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