Summary
Overview
Work History
Education
Skills
Languages
Timeline
ADDITIONALSKILLS
Generic

MARIA MARIN

Woodbridge

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Customer Experience Associate

TD Bank
07.2023 - Current
  • Delivered exceptional customer service, resolving inquiries and building positive relationships with clients.
  • Assisted in training new tellers on operational procedures and use of banking software systems.
  • Monitored account activity to identify and prevent fraudulent transactions, enhancing security measures.
  • Cross-sold financial products based on customer needs, contributing to branch revenue growth initiatives.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Customer Service Associate

Chef Works Canada
08.2022 - 07.2023
  • Managed order processing and fulfillment, ensuring timely delivery of products to clients.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Implemented feedback mechanisms to improve service quality and customer satisfaction rates.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Used advanced software to prepare documents, reports, and presentations.

Assistant Manager

Pay2Day
11.2017 - 05.2020
  • Led team in achieving operational efficiency through streamlined processes and effective resource allocation.
  • Analyzed customer feedback to identify service improvement opportunities and implement actionable solutions.
  • Oversaw scheduling and workflow management, improving team productivity and meeting project deadlines consistently.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Sales/Stock Associate

BBbuggy
10.2016 - 09.2017
  • Collaborated with team members to streamline receiving and stocking processes.
  • Implemented efficient organization of merchandise to optimize sales floor presentation.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Answered customer questions and provided detailed product information.

Sales Associate

Ann Taylor
10.2015 - 09.2016
  • Analyzed customer feedback to identify trends and recommend improvements in service offerings.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier

Wendy’s Restaurant
06.2014 - 09.2014
  • Processed customer transactions accurately using point-of-sale system.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.

Education

Advanced Diploma - Business Administration

Humber College

Skills

  • Teamwork and collaboration
  • Calm and professional under pressure
  • Microsoft office
  • Transaction processing
  • Customer account management
  • Sales expertise
  • Account updating
  • Policies and procedures adherence
  • Administrative and office support
  • Staff education and training
  • Issue and complaint resolution
  • Relationship building

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Experience Associate

TD Bank
07.2023 - Current

Customer Service Associate

Chef Works Canada
08.2022 - 07.2023

Assistant Manager

Pay2Day
11.2017 - 05.2020

Sales/Stock Associate

BBbuggy
10.2016 - 09.2017

Sales Associate

Ann Taylor
10.2015 - 09.2016

Cashier

Wendy’s Restaurant
06.2014 - 09.2014

Advanced Diploma - Business Administration

Humber College

ADDITIONALSKILLS

  • Exceptional analytical and evaluation capabilities for client/server applications
  • Skilled at working independently and collaboratively in fast-paced environments
  • Strong commitment to confidentiality, professionalism, and continuous learning

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MARIA MARIN