MARIA MALIG
Mississauga,Canada
Summary
Highly systematic and results-driven Technical Sales Coordinator and Administrative Professional with 10+ years of comprehensive experience in fast-paced international environments (Canada, Dubai, Philippines, Africa). Proven ability to streamline operations, enhance document control, and provide high-level technical sales, financial, and management support. Certified in Lean Six Sigma (Orange Belt), demonstrating expertise in analytical problem-solving and process improvement. Dedicated to driving efficiency, accuracy, and strong internal and external client relations.
Overview
19
19
years of professional experience
Work History
Technical Sales Coordinator
FEDERAL SCREEN PRODUCTS
01.2022 - Current
- Company Overview: Technical Screening Solutions
- Managed the full cycle of converting Purchase Orders (PO) into Work Orders, verifying POs against sales quotations and cost sheets to ensure proper financial alignment before processing.
- Maintained spotless data integrity by making critical notes on Work Orders, ensuring Engineering, Accounting, Production, and Shipping teams received accurate, comprehensive information for seamless fulfillment.
- Acted as the CRM Super User, optimizing the system and guaranteeing consistent, detail-oriented sales data; updated the CRM with all customer details, terms, and specifications to ensure data reliability.
- Provided exceptional customer service by communicating regularly with clients to answer order queries (e.g., lead time) and immediately sending order confirmations, shipping, and technical documentation packages.
- Stepped into an interim Accounts Receivable (AR) role for six months, handling all invoicing and commission reports to keep cash flow running smoothly and ensure agents were paid promptly.
- Helped support $20 million in annual sales by processing technical documentation quickly and with high accuracy, making sure revenue was recognized on time.
- Technical Screening Solutions
Sales Coordinator/Administrative Assistant
CANADIAN STEEL NETWORK INC.
06.2017 - 01.2022
- Company Overview: Steel Exporter
- Managed the full documentation cycle for multi-million dollar steel transactions, meticulously preparing sales orders and shipping papers in compliance with Letter of Credit (LC) conditions to minimize financial and logistical risk.
- Designed and implemented a robust document control system that ensured 100% data integrity for all reports, and prepared key reports, providing comprehensive administrative support to the Sales Team, Accounts Team, and Senior Management.
- Executed critical operational and inventory duties, including managing ordering and inventory of goods, and designing/maintaining internal databases and spreadsheets (e.g., inventory tracking) to optimize daily office efficiency.
- Served as the central friendly point of contact for clients, taking incoming calls, directing inquiries to appropriate personnel, and ensuring a smooth flow of communication across the organization.
- Steel Exporter
Claim Processing and Customer Service Representative
ESORSE CORPORATION
05.2016 - 05.2017
- Company Overview: Health Claims Management
- Resolved complex policy benefits and claims inquiries from agents and clients by phone and electronically, maintaining a high level of customer satisfaction and upholding a friendly, professional image.
- Single-handedly managed the General Email Address, efficiently triaging and organizing high volumes of critical communication with exceptional organization.
- Thoroughly investigated claims by coordinating with providers and employers, confirming accuracy to ensure eligible claims were paid without delay.
- Health Claims Management
Sales Associate
WALMART CANADA CORPORATION
03.2014 - 05.2016
- Consistently provided remarkable customer service, helping customers find products and quickly resolving complaints to ensure positive shopping experiences.
Manpower Coordinator (Europe, Middle East & Africa)
AGGREKO INTERNATIONAL
08.2010 - 02.2013
- Designed and maintained a staff movement database to meticulously track the physical location, passport, visa, and personal planner for all site engineers across the EMEA region, ensuring full legal compliance and efficient personnel management.
- Planned and coordinated complex manpower allocation and leave rotation schedules across multiple international project sites to ensure effective manning and prevent operational disruptions.
- Acted as the main point of contact for all project logistics, courier transactions, and inquiries, and organized travel/accommodation in line with security procedures.
- Ensured all necessary documentation and reports were accurately submitted, collated, and processed within allocated time frames, liaising with Aggreko International HR to maintain accurate personnel records.
- Organized and planned corporate events (e.g., Weekly Sales Meeting, Team building, Staff Lunch Party) to foster internal collaboration and morale.
- Applied Lean Six Sigma (Orange Belt) tools and techniques to deliver a continuous improvement project, enhancing process efficiency within the regional coordination workflow.
Administrative Officer
SHINRYO CORPORATION
07.2006 - 06.2010
- Company Overview: Japan Contracting Company
- Executed comprehensive over-all office management, ensuring seamless daily operations by coordinating staff attendance, leave applications, training requests, and expense reimbursements with HR and Accounting departments.
- Established and maintained an organized and highly effective hard and soft copy document control system (including file and control logs) for major projects (like Palm Jumeirah Island), ensuring immediate access to critical project files.
- Managed executive support, including coordinating the Manager’s calendar, arranging meetings with external consultants, preparing meeting agendas, booking rooms, and accurately taking and distributing internal meeting minutes.
- Coordinated all transportation schedules and designated work for drivers based on project requirements and managed visitor reception and escorting for high-level meetings.
- Successfully delivered effective secretarial, administrative, and clerical duties in a timely manner, contributing to the efficient functioning of the office.
- Japan Contracting Company
Education
Bachelor of Science - Food Technology
De La Salle - Araneta University
Certified Orange Belt - Lean Six Sigma
Orange Excellence Training
Passed International English Language Testing System (IELTS) - undefined
First Aid Training - undefined
Skills
- Core Competencies: 10 years of expertise in Administrative Support, Sales Coordination, and Multi-National Customer Service (Canada, Dubai, Philippines, Africa)
- Sales & Financial Accuracy: CRM Super User, Accounts Receivable (AR), End-to-End Invoicing, Purchase Order Processing, Work Order Conversion, Document Control (LC Compliance)
- Organization & Attention to Detail: Organized and Highly Detail-Oriented, Proficient in Creating/Maintaining DOCUMENT CONTROL Systems, Accurate and Dependable, Uncompromising Work Ethic
- Client & Service Management: Friendly and Customer Service-Driven, Central Point of Contact for Clients/Vendors
- Technical Proficiency: Advanced MS Office Suite (Word, Excel, PowerPoint, Outlook), Well-versed in Network Solutions Webmail
Key Accomplishments
- CRM & Data Management, Served as the CRM Super User, optimizing the system for staff and guaranteeing consistent, detail-oriented sales data for reliable reporting and management visibility.
- Financial Support, Successfully managed an interim Accounts Receivable (AR) role for six months (Federal Screen Products), handling all invoicing and commission reports to ensure smooth cash flow.
- Data Integrity, Designed and implemented a robust document control system at Canadian Steel Network that guaranteed 100% data integrity for all reports, ensuring audit readiness.
- Sales Revenue, Helped support $20 million in annual sales (Federal Screen Products) by processing technical documentation with high accuracy and speed.
- Process Improvement, Certified Orange Belt in Lean Six Sigma, applying process optimization methods to drive efficiency and accuracy in clerical and financial tasks.
Educational Attainment Training
- Certified Orange Belt, Orange Excellence Training (Lean Six Sigma), Dubai, UAE
- Bachelor of Science in Food Technology, De La Salle - Araneta University, Philippines
- Passed International English Language Testing System (IELTS), Dubai, Dubai, UAE
- First Aid Training, Ontario, Canada, Ontario, Canada
Timeline
Technical Sales Coordinator
FEDERAL SCREEN PRODUCTS
01.2022 - Current
Sales Coordinator/Administrative Assistant
CANADIAN STEEL NETWORK INC.
06.2017 - 01.2022
Claim Processing and Customer Service Representative
ESORSE CORPORATION
05.2016 - 05.2017
Sales Associate
WALMART CANADA CORPORATION
03.2014 - 05.2016
Manpower Coordinator (Europe, Middle East & Africa)
AGGREKO INTERNATIONAL
08.2010 - 02.2013
Administrative Officer
SHINRYO CORPORATION
07.2006 - 06.2010
Certified Orange Belt - Lean Six Sigma
Orange Excellence Training
Passed International English Language Testing System (IELTS) - undefined
First Aid Training - undefined
Bachelor of Science - Food Technology
De La Salle - Araneta University