MARIA LYCETTE ENDAYA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
GEXEL Telecom
01.2022 - Current
- Accurately input and update customer information, ensuring comprehensive tracking of communications and case statuses.
- Monitor orders, shipments, returns, and service requests, collaborating with warehouse and logistics teams to meet customer expectations.
- Oversee customer cases through ticketing systems, including initiating, escalating, following up, and ensuring timely and effective resolution.
- Prepare and disseminate internal reports on operational performance, identifying trends and areas for improvement to enhance service delivery.
Customer Service Representative
GEXEL Telecom
01.2020 - 01.2021
- Deliver exceptional customer service by adopting a professional, courteous, and proactive approach to anticipate and address customer needs.
- Maintain composure and positivity in challenging or high-pressure interactions, ensuring customers feel respected and supported.
- Efficiently resolve customer concerns via telephone, taking ownership of issues and directing customers to the appropriate service teams.
- Manage incoming communications with promptness and accuracy, adhering to quality standards and service expectations.
Education
Bachelors of Science in Business Administration - Financial Management
University of Batangas
Batangas01.2018
Skills
- Software Proficiency (Microsoft Office)
- Customer service
- Data entry
- Computer skills
- Office administration
Languages
French (basic), English and Tagalog
Training
- 2019 French Course Cégep Marie-Victorin, Montréal (Québec)
- 2017 Practical Training in Account Services Landbank of the Philippines, Batangas (Philippines)
CORE COMPETENCIES
- Communication - Skilled in active listening and written communication. Proficient in conveying information clearly and effectively across various platforms.
- Leadership - Experienced in team management, strategic planning, and motivating team members to achieve organizational goals.
- Problem Solving - Adept at analytical and critical thinking, decision-making, and resolving conflicts. Proven track record of identifying issues and implementing effective solutions.
- Soft Skills - Exhibits flexibility, adaptability, time management, organizational skills, and meticulous attention to detail.
Timeline
Administrative Assistant
GEXEL Telecom
01.2022 - Current
Customer Service Representative
GEXEL Telecom
01.2020 - 01.2021
Bachelors of Science in Business Administration - Financial Management
University of Batangas
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