Maria Lutap
Bellflower
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Operations Manager
Baked Dessert Bar
04.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Sales and Marketing Coordinator
Pampanga Food
03.2023 - 04.2024
- Coordinate Sales Activities and support sales team on their marketing activities
- Support event planning and social media activity posting on a daily basis
- Streamlined communication processes, leading to improved collaboration between departments.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
Business Development Manager
Engenius Networks
03.2021 - 03.2023
- Develop and execute sales and marketing strategies tailored to the local market to drive brand awareness, customer acquisition, and revenue growth
- Manage all Distributors and its sales representatives
- Activate newly recruit resellers and execute business planning and quarterly review
- Manage country annual sales target with 20% yearly increase
Channel Sales Head
Exclusive Networks
01.2018 - 03.2021
- Identify, recruit, and manage channel partners, resellers, and affiliates, ensuring alignment with company goals and maintaining strong, productive relationships
- Conduct market research to understand trends, competitive landscape, and customer needs, adjusting strategies to capitalize on opportunities and address challenges
- Work closely with marketing, product, and customer service teams to ensure consistent messaging, effective campaigns, and successful product launches
- Track and analyze channel sales performance metrics, including revenue, market share, and partner performance, to drive continuous improvement
Education
Bachelor of Science - Tourism
La Consolacion College
03.2001
Skills
- Microsoft Office
- CRM Netsuite
- Operations management
- Team leadership
- Customer service
- Staff training
- Employee relations and conflict resolution
- Inventory management
- Policies and procedures implementation
Timeline
Operations Manager
Baked Dessert Bar
04.2024 - Current
Sales and Marketing Coordinator
Pampanga Food
03.2023 - 04.2024
Business Development Manager
Engenius Networks
03.2021 - 03.2023
Channel Sales Head
Exclusive Networks
01.2018 - 03.2021
Bachelor of Science - Tourism
La Consolacion College
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