MARIA LUNA
Vista
Summary
Highly accomplished and results-driven Site Supervisor with extensive experience in leading teams, optimizing business operations, and managing complex projects. Possesses exceptional multitasking, problem-solving, and administrative capabilities. Dedicated to fostering positive and productive work environments through clear communication, goal setting, and performance monitoring. Recent associate's graduate in sociology and psychology with a solid foundation in human behavior, research methodologies, and data analysis. Proven ability to communicate complex ideas effectively, collaborate in team environments, and approach challenges with a critical and empathetic perspective.
Overview
22
22
years of professional experience
Work History
Admin Assistant
Diamond Environmental Services
San Marcos
07.2024 - Current
- Operations Oversight: Directs daily business functions, managing a diverse portfolio of over 30 active accounts while ensuring seamless service delivery and operational efficiency.
- Team Leadership: Manages and mentors a team of two sales representatives, providing strategic guidance to meet revenue targets and coordinating dispatch logistics for field operations.
- Compliance & Permitting: Navigates municipal requirements by creating detailed site plans and securing necessary permits from city and county agencies.
- Contract & Revenue Management: Administers the full billing cycle, executes service contracts, and issues preliminary notices to job sites to secure lien rights and ensure financial compliance.
- Logistics Coordination: Facilitates utility setups for temporary power, managing schedules and technical requirements between clients and utility providers.
- Administrative Excellence: Maintains rigorous record-keeping systems, manages databases, generates performance reports, and oversees office supply procurement to support a high-functioning work environment.
- Communication: Serves as the primary point of contact for stakeholders, managing heavy call volumes and email correspondence with a focus on professional conflict resolution and multitasking.
Site Supervisor
IST Management/ThermoFisher Scientific
04.2016 - 07.2024
- Operational Leadership: Oversee daily operations for a high-volume office serving 100+ clients, ensuring seamless service delivery and strict adherence to Standard Operating Procedures (SOPs).
- Team Leadership & Development: Execute the full talent lifecycle, including recruiting, training, and onboarding new staff; provide ongoing performance coaching and conflict resolution to maintain a high-performing, cohesive team.
- Strategic Resource Management: Direct payroll administration and develop comprehensive staffing schedules to optimize labor costs and ensure 100% operational coverage.
- Quality Assurance & Compliance: Elevated client satisfaction by implementing rigorous quality control measures, including auditing contractual documents for accuracy and enforcing strict corporate compliance.
- Project & Change Management: Spearheaded the implementation of new operational procedures and technologies, collaborating with IT support to test and deploy software that significantly streamlined workflows.
- Data & Document Governance: Maintain meticulous revision control, document indexing, and imaging procedures; manage the integrity of the system database through periodic summary reporting.
- Performance Analytics: Prepare and present daily, weekly, and monthly operational reports, delivering key metrics and actionable insights to senior leadership to guide long-term business strategy.
- Stakeholder Collaboration: Serve as the primary liaison between marketing, IT, and executive departments to align site goals with broader organizational objectives.
- Financial Oversight: Manage and monitor the site's budget, including expense tracking, forecasting, and reporting to ensure financial health and adherence to budgetary constraints.
- Customer Relationship Management: Develop and maintain strong relationships with key clients, addressing concerns and ensuring high levels of satisfaction through proactive communication and problem resolution.
- Strategic Planning: Contribute to the development and implementation of the site's strategic goals and objectives, aligning them with the company's overall mission and vision.
- Risk Management: Identify potential risks and develop mitigation strategies to ensure the safety and security of the site, staff, and assets.
- Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency, reduce costs, and improve service delivery.
Stylist/Sales/Team Leader
David's Bridal
08.2011 - 03.2016
- Delivered exceptional customer service, cultivating strong relationships with existing and new clients in alignment with David's Bridal core values.
- Maintained precise appointment and client calendars, ensuring organized client interactions.
- Managed high-volume communications, answering, screening, and transferring an average of 50 telephone calls daily.
- Provided comprehensive assistance to clients for wedding needs, consistently exceeding expectations.
- Achieved and consistently exceeded monthly sales goals, averaging over $100,000 per quarter.
- Mentored and led team members, empowering them to fulfill responsibilities and achieve production goals.
Sales Manager
Bally Total Fitness
01.2006 - 07.2010
- Served as a highly effective public-facing liaison for clients, customers, vendors, and service providers.
- Leveraged exceptional sales skills and customer service expertise to drive significant revenue growth and surpass sales targets.
- Supported and guided the sales team to consistently meet monthly sales objectives.
- Validated the 'New Employee Reference Guide,' enhancing employee understanding of company operations.
- Collaborated effectively with a diverse team, delegating assignments and communicating tasks clearly.
- Responsible for hiring, training, and onboarding new sales personnel.
Paralegal/Legal Clerk and Secretary
Recovery Law Office
11.2007 - 09.2008
- Coordinated statewide calendar management for legal proceedings.
- Arranged daily attorney appearances for OSCs, trials, and status conferences (managing over 60 per day).
- Drafted judgments for attorneys, ensuring accuracy and compliance.
- Conducted thorough reviews of contracts, motions, and case management documents.
- Prepared conference statements and other essential documents for the firm's litigation process.
Team Lead Computer Data Processor
Hospital Inventory Inc
01.2005 - 10.2007
- Mastered and implemented ten essential data entry stages, developing code SKU numbers for Kaiser's pharmacies.
- Coordinated the computer database, ensuring precise inventory accuracy.
- Entrusted with training and instructing new recruits, facilitating their integration into the team.
- Supervised employee work, maintaining high standards of productivity and quality.
- Conducted state-wide audits of pharmacies and hospitals, ensuring compliance.
- Traveled extensively (90% of the time) between various states and cities for audit responsibilities.
Supervisor/Legal Secretary and Clerk
Odias & Tayler Law Firm
08.2003 - 12.2004
- Implemented office supplies inventory control and standardized office ordering procedures, improving efficiency.
- Performed data entry, managed phone communications, and organized document filing.
- Ensured timely payment of facility bills, maintaining financial integrity.
- Assisted attorneys in preparing legal documents for court proceedings.
- Maintained and organized the calendar, keeping schedules updated and accurate.
- Provided crucial translation services for attorneys from English to Spanish.
Education
Associate of Arts - Sociology, Psychology
MiraCosta College
Oceanside, CA05.2025
Skills
- Leadership and management: team leadership, staff management, performance monitoring, training and onboarding, goal setting, delegation, project coordination
- Administrative and operations: office management, calendar management, document control (Documentum), data entry, billing and invoicing, dispatching, inventory control, quality control, and SOP adherence
- Communication and interpersonal: strong interpersonal skills, excellent communication (verbal and written), client relationship management, public-facing liaison, fluent in English and Spanish
- Problem-solving and analytical: strong problem-solving skills, meticulous attention to detail, analytical reporting, auditing, troubleshooting
- Technical proficiency: MS Office Suite, Citrix Receiver, OneDrive, Vernon Call Center System, Tower System
- Personal attributes: highly organized, poised under pressure, multitasking, adaptable, proactive, results-oriented
- Schedule management
- Communication skills
- Data analysis
- Project management
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Vice President, Booster Board
Timeline
Admin Assistant
Diamond Environmental Services
07.2024 - Current
Site Supervisor
IST Management/ThermoFisher Scientific
04.2016 - 07.2024
Stylist/Sales/Team Leader
David's Bridal
08.2011 - 03.2016
Paralegal/Legal Clerk and Secretary
Recovery Law Office
11.2007 - 09.2008
Sales Manager
Bally Total Fitness
01.2006 - 07.2010
Team Lead Computer Data Processor
Hospital Inventory Inc
01.2005 - 10.2007
Supervisor/Legal Secretary and Clerk
Odias & Tayler Law Firm
08.2003 - 12.2004
Associate of Arts - Sociology, Psychology
MiraCosta College