Maria-Luisa Giraudo
Whistler
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
26
26
years of professional experience
Work History
Manager of Operations
The Loft Salon LTD
01.2020 - 11.2024
- Conducted staff meetings to review work activities and drive continuous improvement
- Human resources, benefits plans
- Managed customer experiences and handled complaints and resolved issues promptly
- Quality control
- Hiring
- Retail product and professional products
- Inventory monthly
- Purchasing
- Cash register operations
- Payroll
- Marketing
- Ensure cleanliness and hygiene and salubrity with Work Safe BC
Concierge
Fairmont Chateau Whistler
10.2014 - 12.2020
- Offered recommendations for local attractions, activities, and dining options to enhance guest experiences
- Preparing full itinerary in order to provide a positive experience while enjoying all the attractions in Whistler and the surroundings: Transportations from and to airport, dinning, spa, activities, ski lessons, lift tickets etc
- Assisted in planning special events or packages for VIP guests or groups
- Maintained updated knowledge of local events, venues, and attractions to provide current information to guests
- Liaised with hotel departments to ensure smooth communication regarding guest needs and preferences
- Handled guest complaints professionally and resolved issues promptly
- Prepared daily reports on guest arrivals, departures, special requests, and incidents
- Collaborated with security personnel in case of emergencies or safety concerns
- Trained new concierge staff members on job responsibilities and hotel procedures
- Ensured cleanliness of lobby area by coordinating with housekeeping staff regularly
Manager of Operations
Bearfoot Bistro
03.2010 - 08.2014
- Managed daily operations of dinning room and employees
- Prepared team schedules with maintaining optimal employee coverage for business needs
- Created human resources program and incorporated benefits
- Conducted periodic performance reviews to assess employee
- Evaluated employee's training needs, providing necessary resources
- Handled guests complaints professionally and resolved issues promptly
- Ensured compliance with industry regulations and Bearfoot Bistro policies
- Creating events: Oysters International, Masqueraves, Peak to Peak dining experience, catering and more
Concierge
Four Seasons Whistler
06.2004 - 10.2009
- Company Overview: Employee of the Year 2008
- Employee of the Year 2008
Concierge
Canadian Pacific Chateau Whistler
06.1998 - 06.2004
Education
College Diploma ( D.E.C.) - Hotel and Restaurant Management Intensive Program
College Merici
05.1998
College Diploma( D.E.C) - Linguistique
College St-Foy
05.1997
Skills
- Strong Communication
- Customer Service
- Ability to work in fast-paced environment
- Multitasking
- Attention to detail
- Organizational skills
- Retail
- Cash register operations
- Inventory control
- Multilingual
- Quick learner
- Teamwork
- Positive attitude
Languages
French
English
Spanish
Awards
Employee of the Year, 2008, Four Seasons Whistler
Timeline
Manager of Operations
The Loft Salon LTD
01.2020 - 11.2024
Concierge
Fairmont Chateau Whistler
10.2014 - 12.2020
Manager of Operations
Bearfoot Bistro
03.2010 - 08.2014
Concierge
Four Seasons Whistler
06.2004 - 10.2009
Concierge
Canadian Pacific Chateau Whistler
06.1998 - 06.2004
College Diploma( D.E.C) - Linguistique
College St-Foy
College Diploma ( D.E.C.) - Hotel and Restaurant Management Intensive Program
College Merici
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