Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Maria Lugo-Eyre

Hemet

Summary

Dynamic and customer-focused professional with extensive experience in food service and retail, notably at Buffalo Wild Wings. Proven expertise in cash handling and safe food practices, enhancing guest relations and satisfaction. Recognized for efficient service during peak hours, contributing to a positive dining atmosphere and repeat customer loyalty.

Overview

17
17
years of professional experience

Work History

Family Caregiver

01.2015 - 07.2023
  • Provided compassionate care and support to individuals with diverse needs, enhancing daily living activities.
  • Assisted grandparents with personal hygiene, meal preparation, and medication management to ensure well-being.
  • Monitored health conditions and reported changes to doctors, ensuring timely interventions.
  • Coordinated transportation for medical appointments and community outings, promoting independence among clients.
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Provided end-of-life care and support for gransparents, ensuring dignity, comfort, and emotional closure during difficult times.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided safe mobility support to help grandparents move around personal and public spaces.
  • Engaged grandparents in meaningful conversation, socialization, and activity while providing personal care assistance.

Concessions Cashier

Perris Auto Speedway
01.2013 - 01.2014
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of concession stands to enhance customer experience.
  • Assisted customers with menu selections and answered inquiries about food items.
  • Collaborated with team members to ensure timely service during high-traffic events.
  • Implemented best practices for food safety and hygiene in daily operations.
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

Wait Staff Member

Buffalo Wild Wings
01.2010 - 01.2011
  • Provided exceptional customer service, ensuring guest satisfaction and loyalty.
  • Assisted in maintaining cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Demonstrated adaptability by learning menu items and daily specials quickly.
  • Maintained knowledge of health and safety standards to ensure compliance in workplace practices.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.

Wait Staff Member

TGIF
06.2008 - 09.2010
  • Handled cash register operations, processing transactions accurately and efficiently.
  • Supported team members during peak hours to enhance overall service efficiency.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.

Sales Associate

Hot Topic
06.2008 - 09.2010
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Maintained knowledge of product features and benefits to effectively promote merchandise.
  • Collaborated with team members to create engaging visual displays that enhanced sales opportunities.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Hot Topic
05.2006 - 06.2007
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associate of Arts - Arts

Mt. San Jacinto College
San Jacinto, CA

Skills

  • Safe food handling
  • Surface cleaning
  • Payment management
  • Guest relations
  • Supply restocking
  • Concessions stand setup
  • POS operation
  • Food handling safety
  • Cash handling
  • Customer response
  • Point of sale (POS) system operation
  • Food storage

Interests

  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Drawing and Painting

Timeline

Family Caregiver

01.2015 - 07.2023

Concessions Cashier

Perris Auto Speedway
01.2013 - 01.2014

Wait Staff Member

Buffalo Wild Wings
01.2010 - 01.2011

Wait Staff Member

TGIF
06.2008 - 09.2010

Sales Associate

Hot Topic
06.2008 - 09.2010

Sales Associate

Hot Topic
05.2006 - 06.2007

Associate of Arts - Arts

Mt. San Jacinto College

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Maria Lugo-Eyre