Maria Lorenzo-Ilaw
Port Coquitlam
Summary
Proven leader in retail management, notably with Shoppers Drug Mart, where I spearheaded initiatives to enhance customer experience and streamline inventory control. Expert in leveraging problem-solving skills and team leadership to drive sales growth and operational efficiency. Achieved significant improvements in customer service and engagement, underscoring a commitment to excellence and innovation.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Shoppers Drug Mart
10.2022 - Current
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Analyzed sales data for informed decision-making on product placement.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Executed merchandising strategies for increased product visibility and sales.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Support Manager
Walmart Canada
10.2018 - 02.2022
- Conducted process audits for identifying inefficiencies and driving improvement initiatives.
- Analyzed customer feedback for strategic improvements in service delivery.
- Motivated team members with clear goal-setting to improve overall performance and morale.
- Cultivated strong client relationships by addressing concerns promptly and professionally.
Personal Shopper
Save-On-Foods
10.2017 - 09.2018
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Analyzed sales data for informed decision-making on product placement.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Executed merchandising strategies for increased product visibility and sales.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Office Management - Business Administration
EMITS Philippines
Philippines04.2002
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Team building and leadership
Languages
English
Full Professional
Timeline
Assistant Store Manager
Shoppers Drug Mart
10.2022 - Current
Support Manager
Walmart Canada
10.2018 - 02.2022
Personal Shopper
Save-On-Foods
10.2017 - 09.2018
Office Management - Business Administration
EMITS Philippines
Similar Profiles
Harsh BamaniaHarsh Bamania
Pharmacy Assistant at Shoppers Drug MartPharmacy Assistant at Shoppers Drug Mart
Yashvi PatelYashvi Patel
Pharmacist at Shoppers Drug Mart PharmacyPharmacist at Shoppers Drug Mart Pharmacy
Pranay KhannaPranay Khanna
Retail Associate at Shoppers Drug MartRetail Associate at Shoppers Drug Mart