Maria Lopez
Santa Ana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
DBT Center Of Orange County
03.2022 - 02.2025
- Manage patient registration process, confirming data accuracy and completeness.
- Use Insync to schedule therapy appointments.
- Facilitate communication between patients and various departments and staff.
- Offer simple, clear explanations to help patients and families understand the facility's policies and procedures in person, via telephone, and email.
- Use therapeutic communication techniques to build rapport and guide discussion with patients.
- Effectively assign patients to a therapist based on the patient's clinical history form.
- Recorded details regarding therapies to keep patient charts updated.
Insurance Representative
Creative Solutions For Hope
09.2021 - 03.2022
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records and health statuses.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Scheduled and confirmed appointments for patients.
Office Administrator
Lear Solutions
01.2019 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
Office Assistant
Contactability
04.2017 - 12.2018
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets and scheduling appointments.
Customer Service Representative
Push Innovation Live
09.2015 - 04.2017
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Updated account information to maintain customer records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Quality Assurance Specialist /Customer Service Lead
National Customer Service Center
01.2012 - 05.2015
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Education
High School Diploma -
Century High School
Santa Ana, CA2013
Skills
- Complex Problem Solving
- Calm and Effective Under Pressure
- Quality Assurance
- Schedule Coordination
- Spanish Fluency
- Punctual and Hardworking
Timeline
Patient Service Representative
DBT Center Of Orange County
03.2022 - 02.2025
Insurance Representative
Creative Solutions For Hope
09.2021 - 03.2022
Office Administrator
Lear Solutions
01.2019 - 09.2021
Office Assistant
Contactability
04.2017 - 12.2018
Customer Service Representative
Push Innovation Live
09.2015 - 04.2017
Quality Assurance Specialist /Customer Service Lead
National Customer Service Center
01.2012 - 05.2015
High School Diploma -
Century High School
Similar Profiles
Ofelia Bustos De La CruzOfelia Bustos De La Cruz
Account Clerk at Regional Center Of Orange County (TEMP)Account Clerk at Regional Center Of Orange County (TEMP)
Daniel GalindoDaniel Galindo
Electrician/low Voltage Tech at Orange County Convention CenterElectrician/low Voltage Tech at Orange County Convention Center
Patrick LebrunPatrick Lebrun
Event Utilities Assistant Supervisor at Orange County Convention CenterEvent Utilities Assistant Supervisor at Orange County Convention Center