Maria Surace-Lombardi
Woodbridge
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Kitchen Stuff Plus
05.2018 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Manager
Mastermind Toys
04.2018 - 02.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Boosted team performance by developing customer service training materials and conducting service training.
- Completed store opening and closing procedures and balanced tills.
- Completed cash and credit card transactions accurately using POS software.
- Informed customers about special promotions and provided detailed information for various products.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Front End Supervisor, Food and Beverage Manager
Woodbridge Bowl/ Splitsville Woodbridge
08.1998 - 03.2018
- Created employee schedules to align coverage with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Monitored inventory levels to confirm compliance with company policy.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Skills
- Order Supplies
- Customer Service
- Time Management
- Sales Strategies
- Assist Customers
- Team Motivation
- Transaction Monitoring
- Retail Operations Management
- Manage Inventory
- Merchandising
- Staff Management
Timeline
Assistant Store Manager
Kitchen Stuff Plus
05.2018 - Current
Assistant Manager
Mastermind Toys
04.2018 - 02.2023
Front End Supervisor, Food and Beverage Manager
Woodbridge Bowl/ Splitsville Woodbridge
08.1998 - 03.2018
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