Maria-Lena Macri
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
Manager
Prestige Valet Services
05.2018 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervising the events
- Transporting the equipment
- Administration work
Manager
Ciao Bella Pizza
11.2016 - 04.2018
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Recorded inventory sales into organization's weekly income report.
Manager
Dlounge Resto-Bar
11.2003 - 06.2010
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Gate Agent
Service Haycot
09.1997 - 08.1998
- Tagged and transferred baggage from scales to designated conveyor belt.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
Education
Diploma - Strategic Marketing And Marketing Analytics
Seneca College of Applied Arts And Technology
North York, ON04.2003
Skills
- Manage Budgets
- Negotiation
- Multi-Tasking
- Team Leadership
- Oral and written communication
- Conflict Resolution
- Problem-Solving
Languages
English
Full Professional
French
Full Professional
Italian
Limited Working
Spanish
Full Professional
Timeline
Manager
Prestige Valet Services
05.2018 - 11.2022
Manager
Ciao Bella Pizza
11.2016 - 04.2018
Manager
Dlounge Resto-Bar
11.2003 - 06.2010
Gate Agent
Service Haycot
09.1997 - 08.1998
Diploma - Strategic Marketing And Marketing Analytics
Seneca College of Applied Arts And Technology
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