MARIA LEDEZMA

Santa Ana

Summary

Analytical professional competent in overseeing workplace functions. Manages large teams and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills.

Overview

years of professional experience

Work History

Shift Lead

Wing Stop

11.2024 - Current

Supervised team members during busy shifts to ensure efficient service.
Ensured compliance with health and safety regulations in the kitchen area.
Resolved customer complaints promptly to enhance overall satisfaction.
Coached and trained employees and managed daily work assignments to enhance operations.

Assistant Manager

Earls of Sandwich

06.2022 - 01.2025

Coordinated daily inventory management and stock replenishment processes for smooth operations.
Implemented staff schedules ensuring adequate coverage during peak service hours.
Coordinated with other departments to ensure smooth flow of operations.
Maintained accurate records of sales transactions using point-of-sale systems.

Education

Bachelor's - criminal justice

CSULB

05.2026

Skills

Safety processes and procedures
Flexible schedule
Inventory management

Customer service focus
Scheduling expertise
Coaching and mentoring

Languages

English

Professional

French