MARIA LAINEZ
ANTELOPE
Summary
Dynamic professional with a proven track record at ML MOVERS, excelling in customer service and operational efficiency. Recognized for exceptional problem-solving and attention to detail, I foster strong team collaboration and enhance customer satisfaction through effective communication. Committed to continuous improvement and achieving strategic goals in fast-paced environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Township Clerk
Township Building Services
03.2023 - Current
- Collaborated with various departments to streamline workflows, ensuring timely execution of township projects and services.
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Maintained cleanliness and organization, contributing to overall ambiance and hygiene standards.
- Demonstrated strong multitasking skills by managing different tasks simultaneously without compromising service quality.
- Conducted regular inspections to identify maintenance needs and report issues promptly.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Streamlined daily cleaning schedules to maximize efficiency and improve overall service quality.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
CO CEO - Customer Service Representative
ML MOVERS
01.2009 - 01.2018
- Directed strategic initiatives to enhance operational efficiency and customer satisfaction across multiple service lines.
- Oversaw financial management, ensuring budget adherence and resource allocation aligned with company goals.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Fostered strong relationships with industry partners to expand business opportunities.
- Developed and implemented strategic initiatives to improve team performance and operational efficiency.
- Mentored staff on best practices, fostering a culture of continuous improvement and professional development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Representative
Bon Apptit Management
02.2007 - 07.2017
- Resolved customer inquiries, ensuring timely and effective communication.
- Managed complaint resolution processes, enhancing customer satisfaction.
- Provided bilingual support to customers, resolving inquiries efficiently and accurately.
- Assisted in training new representatives on company policies and customer service protocols.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Education
GED -
Canada College
Redwood City, CASkills
- Problem-solving
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Task prioritization
Languages
English
Full Professional
Timeline
Township Clerk
Township Building Services
03.2023 - Current
CO CEO - Customer Service Representative
ML MOVERS
01.2009 - 01.2018
Customer Service Representative
Bon Apptit Management
02.2007 - 07.2017
GED -
Canada College
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