Maria Khushik
Mississauga,ON
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Manager
Sandman Hotel
02.2023 - Current
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Managed senior-level personnel working in marketing and sales capacities.
Hotel Front Desk Receptionist
Raddison Hotel
03.2022 - 02.2023
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
Sales Manager's Assistant
Aldo Shoes
03.2022 - 12.2022
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Bank Associate
BMO Bank Of Montreal
12.2020 - 03.2022
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Student Administrative Assistant
Ontario Tech University Human Resources Association
05.2019 - 09.2020
- Streamlined administrative processes by implementing efficient filing systems, resulting in a more organized office environment.
- Enhanced student engagement through the creation of informative presentations and visual aids for various campus events.
- Supported academic staff by coordinating schedules, organizing meetings, and maintaining up-to-date calendars for optimal time management.
- Assisted in the development of departmental budgets, ensuring proper allocation of resources to support student services and programs.
- Collaborated with faculty members to develop comprehensive course materials and syllabi for a smooth academic experience.
- Reduced wait times for students seeking assistance by swiftly resolving inquiries and directing them to appropriate resources or personnel.
- Maintained accurate student records, ensuring confidentiality while adhering to university guidelines and regulations.
- Conducted research on behalf of academic staff, collecting data from various sources to support curriculum development efforts.
Education
Bachelor of Science - Health Sciences
University of Ontario Institute of Technology
Oshawa, ON09.2020
Skills
- Payment oversight
- Team Training
- Transportation information
- System updates
- Team building and supervision
- Documentation And Reporting
- Cash control
- Policy Enforcement
- Process Improvement
- Employee Training
- Hospitality services
- Computer Reservations Systems
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Arabic
Limited Working
Timeline
Hotel Front Desk Manager
Sandman Hotel
02.2023 - Current
Hotel Front Desk Receptionist
Raddison Hotel
03.2022 - 02.2023
Sales Manager's Assistant
Aldo Shoes
03.2022 - 12.2022
Bank Associate
BMO Bank Of Montreal
12.2020 - 03.2022
Student Administrative Assistant
Ontario Tech University Human Resources Association
05.2019 - 09.2020
Bachelor of Science - Health Sciences
University of Ontario Institute of Technology
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