Assists int the full recruitment process for new members of the team
Ensures new team members are orientated and trained on all departmental standards
Prepares, and monitors, plan to ensure employees are meeting standards for mandatory annual education
Provides ongoing training and education
Manages the professional development of the team
In consultation with Human Resources Department, manages team member issues
Monitors and manages performance and provides coaching
Completes performance and development discussions for team members
Ensures disciplinary procedures and documentation are completed according to company policy
Holds regular departmental meetings and team talks
Reviews work schedules to identify any concerns with staffing levels
Takes every reasonable precaution in all circumstances to ensure the health and safety of team members and all others in the workplace, including but not limited to, providing supervision, training, information, and equipment needed for employees to do their job safely
Performs other related duties as require
Providing service excellence to residents
Dining Services
Chartwells, University of King's College
09.2021 - 04.2023
Cash and sales - student meal plans
Front of house food service
Back of line food service
Resident Assistant (Junior Don), Residence
University of King's College
11.2020 - 04.2023
Organizing events for students to connect with new students
Mentorship and support
Mental health support, equity building and gender respect
Encouraging students
Community building
Patrolling on campus
Demonstrated problem solving skills
Write and file incident reports
Senior Wait Staff Member
Parkland at the Gardens
04.2022 - 12.2022
Exhibited strong multitasking abilities by handling multiple tables simultaneously without compromising service quality or guest satisfaction.
Contributed to a positive workplace atmosphere through teamwork, collaboration, and a strong work ethic.
Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.
Streamlined the dining experience for patrons by efficiently managing table bookings, seating arrangements, and special requests.
Education
Bachelor of Arts - International Development & Sociology
University of King's College
12.2021
Higher Education - undefined
Forward Girls College
01.2014
Matriculation - undefined
Baacha Khan Model School
01.2013
Skills
Highly organized with the ability to multitask and prioritize
Punctual with excellent time management abilities
Critical thinking and problem solving
Supportive and positive attitude
Team leadership
Ability to work independently and collaboratively
Motivational mindset
Interpersonal skills
Calm and patient
Strong attention to detail
Confident with technology
Languages
English
Elementary
Urdu
Elementary
Hindi
Elementary
Timeline
Dining Room Supervisor
Parklands at the Gardens, Shannex
01.2023 - Current
Senior Wait Staff Member
Parkland at the Gardens
04.2022 - 12.2022
Dining Services
Chartwells, University of King's College
09.2021 - 04.2023
Resident Assistant (Junior Don), Residence
University of King's College
11.2020 - 04.2023
Higher Education - undefined
Forward Girls College
Matriculation - undefined
Baacha Khan Model School
Bachelor of Arts - International Development & Sociology