Maria Katsanos
Burlingame
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
5
5
years of professional experience
Work History
Customer service,manager
Safeway
Burlingame
03.2020 - 06.2025
Customer Service
Inventory
Sales
Flower arrangement
Supervisor
Cleaning
- Managed customer inquiries, providing timely and accurate information.
- Trained and mentored staff on customer service best practices.
- Resolved escalated complaints, ensuring satisfaction and loyalty.
- Collaborated with cross-functional teams to improve service workflows.
- Monitored service metrics to identify areas for improvement.
- Oversaw scheduling and staffing to maintain optimal service levels.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Cens99
Buenos Aires, Argentina Some College (No Degree) -
College of Quilmes
Buenos Aires, Argentina Skills
- Customer relationship management
- Inventory management
- Sales strategy
- Flower arrangement
- Team leadership
- Effective communication
- Attention to detail
- Service excellence
- Adaptable mindset
- Excellent customer service skills
- Customer service in spanish
Languages
Spanish
Native/ Bilingual
Affiliations
When I am not working, I like to go for walks, watch movies and cook.
I really like to cook!😊
Timeline
Customer service,manager
Safeway
03.2020 - 06.2025
Cens99
Some College (No Degree) -
College of Quilmes