Maria Kathryn Serras
Santa Clarita
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Operations Manager
Expedient Healthcare Vendor Management Systems
07.2024 - Current
- Communicate with clinicians
- Process payroll on a weekly basis
- Assist with onboarding new clinicians
Credentialing Specialist
Expedient Healthcare Vendor Management Systems
09.2022 - Current
- Processes initial credentialing and re-credentialing applications
- Prepare and scan credentialing files and other credentialing documentation into scanning software
- Maintain the credentialing database and ensure up-to-date information is collected/processed
- Process provider demographic changes ensuring appropriate documentation has been submitted with the changes, update credentialing database
- Screen employees’ applications and supporting documentation to ascertain their eligibility
- Collect information from National Databases, and other relevant sources
- Identifying discrepancies in information and conducting follow-ups
- Responding and assisting clients and associate clients with credentialing inquiries
- Demonstrate exceptional communication skills, as well as asking questions when clarification is necessary
- Ensure compliance with applicable laws, regulations, procedures and policies
Operations Manager
Strategic Security Services
11.2020 - 12.2021
- Processed payroll for weekly employees as well as bi-monthly payroll
- Created job listings in search engines such as Indeed as well as Craigslist to reach a desired number of qualified candidates in the areas of our new accounts
- Contacted each individual candidate and pre-screen them myself by phone to see if they meet our basic requirements and scheduled in-house interviews for the owners as well as me
- Have them scheduled and ready for interview
- Have them fill in application, copy all relevant permits and other documents and open a personnel file
- Created marketing material to reach out to new businesses to offer our services to attempt to expand Strategic Security Services in more areas
- Worked as Human Resources liaison for all employee issues on a 24/7 basis having to be on call 7 days a week to assist with after hour emergencies
- Met with several employees as required regarding disciplinary action that would end up in their personnel file
- Scheduled shifts for call ins and vacation request
- Maintained all company business in Google Docs database
- Enforced daily compliance in T-sheets (time sheet software) database which documents electronically clocking In/Out and lunches daily for each employee for transparent verification
Census Administration Clerk
United States Census Bureau
04.2020 - 11.2020
- Human Resources duties: scheduled onboarding for prospective employees
- Conducted interviews and hired to fill positions for Enumerators
- Inputted payroll for employee paychecks
- Scheduled Fingerprinting for hired employees
- Assisted with training days for new employees
- Created files and printed badges for new employees
- Used DAPPS government software program
Caregiver
Self Employed
01.2012 - 04.2020
- I made the difficult decision to temporarily step away from my career in order to care for a family member who had an emergent family need
- Performed all duties that I have learned throughout my career but especially being a certified nursing assistant since 1987
- Scheduled all appointments for doctor visits, surgeries, radiology and lab testing along with radiation and chemotherapy schedules
- Managed all billing was done correctly with Medicare and Blue Cross
- Pre-Authorized all necessary appointments per Medicare and Blue Cross requirements
- Daily care for family member; medications, hygiene, and meals
Marketing Manager
Audiology Associates
04.2010 - 01.2012
- Designed, implemented, and facilitated annual marketing strategies
- Supported and facilitated development and execution of marketing plans
- Managed the marketing strategy
- Responsible for all ad campaigns; magazines, newspapers press
- Maintained website and internet blogging, upload videos, articles, testimonials
- Created marketing materials; coupons, brochures, mailers, fliers
- Worked with Audiology vendors to co-op marketing open houses to showcase product premier for patient trials
- Marketed to physicians in order to get referrals for audiometric hearing evaluations and hearing aid sales
- Developing promotional materials, which include marketing print and collateral copies
Marketing Associate for Santa Clarita Valley
University Imaging
08.2006 - 10.2008
- Responsible for increasing revenue by introducing state of the art technology for doctors to utilize with their patient diagnosis
- Created client database for tracking purposes
- Created new marketing tools to enhance marketing efforts
Marketing Manager for Valencia and Mission Community Hospital Offices
Tower Imaging
06.2004 - 08.2006
- Opened new office in the Santa Clarita Valley
- Responsible for recruiting doctors in the Santa Clarita area to begin utilizing the company’s state of the art technology for patient diagnosis
- Maintained weekly reports to show management marketing productivity
- Created client database for tracking purposes
- Created new marketing tools to enhance marketing efforts
- Represented Tower Imaging in the Physician Relations Meetings conducted by monthly at Henry Mayo Hospital with the CFO, CEO and COO
- Meetings to report efforts with the joint venture with Tower Imaging and Henry Mayo Newhall Memorial Hospital
Grievance/Appeals Specialist
The Holman Group
02.2004 - 06.2004
- Chair Committee meetings weekly
- Processed, investigated, resolved all Grievances per policies and procedures
- Tracked trends and report to the Board of Directors quarterly
- Generated monthly reports to Quality Management
- Responsible for meeting specified compliance guidelines and timelines
Director of Business Development
Marc R. Lussier, M.D., F.A.C.S.
10.2002 - 02.2004
- Marketed Town Center Surgery to create multi-specialty Surgery Center
- Initiated and finalized contractor negotiations
- Maintained credentialing process including secondary verification from the AMA for the surgeons that performed surgery at Town Center Surgery
- Marketed Human Resources departments, Urgent Care Clinics, Family Practices for Worker’s Compensation hand/facial trauma case referrals
Manager of Independent Physicians Association (IPA)
Cap Management Systems-Tenet Healthcare
12.2001 - 10.2002
- Liaison between Management Company, contracted physicians, contracted hospital and health plans
- Acted as Marketing Coordinator for health plan partners, employer groups, management company and hospitals increasing enrollment
- Participated in IPA Board of Directors and Hospital JOC meetings
- Dealt with all financial issues including but not limited to authorizing MD paychecks, authorizing claims to be denied/paid dependent on IPA regulations
Provider Relations Specialist
The Holman Group
12.2000 - 12.2001
- Recruited and negotiated contracts with a variety of customers
- Conducted provider orientation and in-services, educated providers about policies and procedures, investigated and problem solved provider issues
- Member of Peer Review and Credentialing Committee
Patient Financial Counselor
Syndicated Office Systems-Tenet Healthcare
12.1998 - 12.2000
- Liaison between Encino Tarzana Regional Medical Center and Syndicated Office Systems assisting self-pay patients in applying for Medi-Cal to ensure hospital reimbursement
- Facility Representative for quarterly meetings with the Department of Social Services to update hospitals on changes in Medi-Cal rules and regulations
- Reviewed productivity reports and created month end reports for management
- Created policy and procedure manuals
Transfer Coordinator
Henry Mayo Newhall Memorial Hospital
12.1996 - 12.1998
- Company Overview: (11 1/2 years of service)
- Responsible for working with patients (clients) to identify their financial needs
- Staff Supervisor for Continuity of Care Department
- Maintained staffing for Admitting Department and Financial Counseling Staff
- Completed Staff Performance Appraisals
- (11 1/2 years of service)
Patient Financial Counselor
Henry Mayo Newhall Memorial Hospital
03.1995 - 12.1996
- Company Overview: (11 1/2 years of service)
- Ensured admission status and eligibility were verified on primary, secondary and private Insurance coverage
- Verified that all patient authorizations obtained
- Responsible for distribution of patient financial information to all areas of patient registration, Social Services and Discharge Planning
- Liaison to Medi-Cal eligibility on-site worker
- (11 1/2 years of service)
Nursing Assistant/Ward Clerk
Henry Mayo Newhall Memorial Hospital
06.1987 - 03.1995
- Company Overview: (11 1/2 years of service)
- Direct Patient Care
- Bathed Patients
- Fed Patients
- Walked Patients
- Took vital signs as prescribed by MD
- Assisted in all needs per MD orders and nursing requests
- Answered all phones in Nurses station
- Put charts together for all new patients being admitted to unit
- Answered call buttons from patient rooms and directed nurses to that room
- Inputted all doctor orders as each physician visited their patients during shift
- Coordinated all immediate tests with each particular department to ensure patient received excellent and timely care
- Spoke to and assisted all family members when asked
- Trained all other new ward clerks and assisted other units if needed for a team effort
- (11 1/2 years of service)
Education
Bachelors of Science Degree - Health Administration, Biology
California State University, Northridge
Northridge, CA05.1994
Skills
- Microsoft Word
- Microsoft Excel
- Outlook
- Microsoft Teams
- Edge
- Google Drive
- DAPPS
- Contingent Talent Manager (Symplr)
Accomplishments
I received the highest award in Girl Scouts Gold Award (Eagle Scout equivalent, June 1988
Phone
cell, (661) 435-3789
References
Available upon request
Certification
BLS 6/2024
Timeline
Operations Manager
Expedient Healthcare Vendor Management Systems
07.2024 - Current
Credentialing Specialist
Expedient Healthcare Vendor Management Systems
09.2022 - Current
Operations Manager
Strategic Security Services
11.2020 - 12.2021
Census Administration Clerk
United States Census Bureau
04.2020 - 11.2020
Caregiver
Self Employed
01.2012 - 04.2020
Marketing Manager
Audiology Associates
04.2010 - 01.2012
Marketing Associate for Santa Clarita Valley
University Imaging
08.2006 - 10.2008
Marketing Manager for Valencia and Mission Community Hospital Offices
Tower Imaging
06.2004 - 08.2006
Grievance/Appeals Specialist
The Holman Group
02.2004 - 06.2004
Director of Business Development
Marc R. Lussier, M.D., F.A.C.S.
10.2002 - 02.2004
Manager of Independent Physicians Association (IPA)
Cap Management Systems-Tenet Healthcare
12.2001 - 10.2002
Provider Relations Specialist
The Holman Group
12.2000 - 12.2001
Patient Financial Counselor
Syndicated Office Systems-Tenet Healthcare
12.1998 - 12.2000
Transfer Coordinator
Henry Mayo Newhall Memorial Hospital
12.1996 - 12.1998
Patient Financial Counselor
Henry Mayo Newhall Memorial Hospital
03.1995 - 12.1996
Nursing Assistant/Ward Clerk
Henry Mayo Newhall Memorial Hospital
06.1987 - 03.1995
Bachelors of Science Degree - Health Administration, Biology
California State University, Northridge
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