MARIA KABIR
St. John's,Newfoundland and Labrador
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Agora Super Shop. Excelled in enhancing customer retention by leveraging exceptional communication skills and strategic planning abilities. Proficient in CRM software and point of sale operations, significantly contributing to team sales goals. Demonstrated expertise in promotional support and brand promotion, ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Quality Control Officer
Renata Pharmaceuticals Limited
Dhaka, Bangladesh
08.2023 - 08.2024
- Maintained detailed records of all tests conducted in a laboratory notebook.
- Formulated and tested product functionality to meet specified requirements and long-term success.
- Identified potential sources of contamination within the laboratory environment through careful observation.
- Managed laboratory personnel and monitored team performance and work quality.
- Tested product samples for specific gravity, chemical characteristics, pH levels, concentrations, and viscosities.
Sales Associate
Aarong Clothing Limited
Dhaka, Bangladesh
03.2022 - 07.2023
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Answered store and merchandise questions and led customers to wanted items.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Computed purchases and received and processed cash or credit payment.
Sales Associate Intern
Grameenphone Telecom
Dhaka, Bangladesh
10.2021 - 01.2022
- Recruited, hired and trained new hires to optimize profitability.
- Maintained up-to-date knowledge of current promotions, pricing structures and payment plans.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Demonstrated ability to work independently while meeting tight deadlines.
- Initiated friendly conversation with customers to determine level of assistance required.
- Answered questions about current promotions and resolved issues according to store policies.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Education
Bachelor of Science - Pharmaceutical Sciences
Southeast University
Dhaka, Bangladesh12-2023
High School Diploma -
Shaheed Bir. Uttam Lft. Anawar Girls School And College
Dhaka01.2016
Skills
- Basic computer literacy skills
- Organizational skills
- Strategic planning and scheduling skills
- Time management skills
- Excellent Verbal, Written, and Communication skills
- Promotional support
- Brand promotion
- Energetic self-starter
- Cash handling
- Point of sale operation
- Prospecting and telemarketing
Projectswork
Spilanthes Acmella: Investigation on in-vitro Thrombolytic activity, Membrane Stabilizing activity & Phytochemical Screening activity of Aqueous and Ethanolic Extracts of stem and leaf parts.
Socialwork
Operation Executive, Alorkhuze Charity Foundation, Every year since 2017, it has been expanded as a helping hand to the remote orphanages in different districts of the country.
Personal Information
Title: A Grade Pharmacist
Languages
- Bangla
- English
Volunteer Experience
- Southeast University Pharma Club, Volunteered in pharmaceutical events at University.
- Southeast Debating club-SEUDC, Participated in debating sessions. Preparing speeches for guest speakers.
References
- Dr. Md. Siddiqul Islam, Chairman, Department of Pharmacy, School of Science and Technology, Southeast University, siddiquepharmacy@gmail.com, +8801914-726253
- Shahriar Mahmud Kabir, Assistant Professor, Department of EEE, Green University of Bangladesh, kabir@eee.green.edu.bd, +880178-2405977
Extracurricular Activities
Brand Ambassador, Southeast University Pharmacy Club, 2018-2022 Publicity Secretary, Southeast University Pharmacy Club, 2021-2022
Inplanttraining
Drug International LTD., In-Plant Training, 12/01/21, 01/31/22, Received 3 weeks-long training and extensive knowledge regarding the procedures and functionality of the Quality Control, Quality Assurance, Production, Research and Development departments.
Career Overview
A graduate pharmacist with high interest in the pharmaceutical sector to work where my developed skills can be utilized and to learn new skills which will make me more effective and help me to achieve my goal of becoming a top-level executive.
Timeline
Quality Control Officer
Renata Pharmaceuticals Limited
08.2023 - 08.2024
Sales Associate
Aarong Clothing Limited
03.2022 - 07.2023
Sales Associate Intern
Grameenphone Telecom
10.2021 - 01.2022
Bachelor of Science - Pharmaceutical Sciences
Southeast University
High School Diploma -
Shaheed Bir. Uttam Lft. Anawar Girls School And College
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