MARIA JOSEPH
Dartmouth
Summary
Motivational leader and organizational problem solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mezza Lebanese Kitchen
Dartmouth
09.2020 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Oversaw the implementation of automated inventory management tools to enhance operational productivity.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Assisted personnel with duties and tasks during high-volume periods.
- Monitored customer service standards and took corrective action when needed.
- Managed cash register operations including deposits and reconciling discrepancies.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Prepared monthly financial reports for upper management review.
- Assisted in recruiting, training, and scheduling staff members.
- Created weekly work schedules for all restaurant personnel.
- Provided leadership and direction to employees.
Administrative Assistant Intern
Heart and Stroke Foundation
Brampton
09.2019 - 04.2020
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted in the preparation and distribution of company communications, such as memos and newsletters.
- Cultivated learning and mutually productive relationships across organization and earned outstanding evaluations at internship completion.
- Monitored office supply levels and placed orders when necessary.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Assisted in the coordination and scheduling of internal and external meetings, including room bookings and technology setup.
Education
Post-Graduate Diploma - Social Work
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06-2020
Bachelor of Arts - English Literature
Mahatma Gandhi University
Kottayam, India05-2018
Skills
- Customer service
- Financial reporting
- Employee scheduling
- Inventory management
- Operational strategy
- Team performance
- Staff training
- Performance evaluation
- Process improvement
- Cash management
- Timekeeping accuracy
- Problem solving
- Goal setting
- Schedule oversight
- Customer rapport
- Reporting and documenting
Accomplishments
- Best employee awards
Certification
- Certification on global Business Foundation Skills
- Food Handlers Certificate
References
References available upon request.
Timeline
Assistant Manager
Mezza Lebanese Kitchen
09.2020 - Current
Administrative Assistant Intern
Heart and Stroke Foundation
09.2019 - 04.2020
Post-Graduate Diploma - Social Work
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Arts - English Literature
Mahatma Gandhi University
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