Maria Joao
Toronto,ON
Summary
Proven Administrator professional with extensive experience at Samuel, Son & Co., Limited, adept in handling sensitive information and managing disability claims efficiently. Excelled in maintaining confidentiality and fostering strong relationships with third-party administrators. Skilled in Microsoft MS Office and HRIS (ADP), demonstrating exceptional attention to detail and a personable approach.
Overview
42
42
years of professional experience
Work History
Administrator, Health & Retirement
Samuel, Son & Co., Limited
11.2017 - 12.2022
- Handle sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Liaise with management, employees and vendors on disability claim issues to ensure disability claims are processed and managed effectively.
- Prepare and distribute stats reports as required to ensure stakeholders are aware of claim status and action required.
- Co-ordinate delivery and collection of materials related to member withdrawals and distribution from Company's various retirement programs.
- Maintain pension and benefit records and files including contract, plans summaries and other materials.
- Work with Payroll team to reconcile/process monthly invoices.
- Communicate with employees as required including distribution of printed material, membership cards, forms, etc.
- Maintain benefits and pension information in company's HCM systems as required.
- Establish good working relationship with third-party administrators, insurance carriers, and other service providers.
- Support Total Rewards team and broader reaching People and Culture team on various issues.
- Co-ordinate initiatives such as DC Plan Member education session as directed by manager.
- Other responsibilities as assigned.
Human Resources Administrator
Samuel, Son & Co., Limited
08.2000 - 10.2017
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Provide Administrative support to the HR Team.
- Handle employee inquiries (policies & procedures, benefits, layoffs, collective agreements)
- Prepare offer, transfer, termination letters, and memos.
- Setup interviews; conduct reference checks and setup medical pre-employment appointments,
- Advise payroll of new hires & employee changes.
- Prepare new hire packages and distribute as required.
- Conduct new employee orientation.
- Co-ordinate annual service awards reception, QC Club dinner & Company Christmas party.
- Keep seniority lists current and distribute accordingly.
- Prepare & process WS&IB forms and prepare reports for the H&S department.
- Process STD & LTD claim forms and assist the Health Specialist.
- Process all required documents for retirement.
- Prepare reports as required from Ceridian (Payroll system) and AS400 Kronos system.
- Process death claims for life insurance and pension.
- Responsibility for a variety of promotional items.
- Post job opportunities and announcements.
- Update organizational charts as needed via Visio program.
- Maintain vacation records & prepare reports as required.
- Open, distribute, prioritize mail & travel arrangements for the HR Team.
Administrative Assistant, Human Resources
Blockbuster Canada
01.1996 - 07.2000
- Provided administrative support to HR leadership, assisting with scheduling appointments, maintaining calendars, and preparing meeting materials as needed.
- Assist in routine problems and inquiries concerning policies, procedures and benefits.
- Type all correspondence.
- Assist with recruitment process (place ads, internal postings).
- Co-ordinate HR Conferences.
- Update HRIS (ADP) and generate reports as required.
- Maintain and keep track of vacation, sick, health & safety reports and distribute as required.
- Co-ordinate Service Award Program across entire Company
- Code expenses accordingly and send for payment.
- Prepare new orientation packages.
- Maintain & update employee personnel files.
- Maintain & keep up to date the HR policy and procedure manual.
- Open, distribute mail accordingly.
- Travel arrangements for HR Team.
- Switchboard relief when necessary.
Human Resources Secretary
Home Care Program for Metropolitan Toronto
09.1993 - 01.1996
- Respond to all inquiries regarding HR from Program staff and general public,
- Compose responses to routine correspondence.
- Managed confidential personnel files, ensuring accurate record keeping within HRIS and compliance with regulations.
- Assist Manager of Staff Development (literature searches, prepare for training sessions).
- Prepare orientation packages and assist with orientation.
- Update HR policy/procedure manual.
- Conduct Exit interviews.
- Gather and compile data and stats for reporting purposes.
- Responsible for co-ordinating and setup of ID system.
- Co-ordinate and setup of internal employment line and special events.
- Setup meetings, schedule interviews, administer all employment tests as required.
Human Resources Assistant
The Borden Company (Lancia Bravo Division)
09.1989 - 10.1991
- Perform variety duties related to administration, co-ordination of maintenance of activities related to staff and assist HR Manager in achieving department objectives.
- Issue replies, schedule interviews, and place ads with agencies/newspaper.
- Assist in routine problems and inquires concerning plies, procedures and benefit administration.
- Co-ordinate orientation program.
- Perform various duties pertaining to special events.
- Advise payroll of any changes to benefits/rate changes.
- Process all benefit claims for staff members.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Responsible for assisting and administer safety program.
- Relieve switchboard as needed.
Secretary, Human Resources
Home Care Program for Metropolitan Toronto
06.1985 - 08.1989
- Provide secretarial assistance to Supervisor and assist in the interpretation of policies and procedures, maintaining confidentiality at all times.
- Perform assistance in recruiting, job descriptions, and correspondence.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assist with Pay Equity Questionnaires
- Assist gathering compensation information to establish comparisons.
- Prepare, maintain accurate and complete employee files and records.
- Book interviews/appointments and receive applicants.
- Conduct departmental health and safety inspection.
Assistant
Gerald Green & Associated
11.1983 - 01.1985
- Greeted patients with friendliness and professionalism.
- Setup appointments for patients and ensure accurate information provided.
Medical Receptionist
Central Clinic
04.1981 - 08.1983
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Human Resources Management
Humber College
Toronto, ONNo Degree - Medical Administrative Assistant
Retter Business College
Toronto, ON03.1981
Skills
- Microsoft MS Office
- Outlook, Lotus Notes, Visio, Ceridian (Insync program)
- HRIS (ADP)
- Personable and Approachable
- AS400 - Kronos (T&A) system
- HCM company system
- Customer Service
- Attention to Detail
- Office Administration
Languages
Portuguese
Native or Bilingual
French
Limited Working
Timeline
Administrator, Health & Retirement
Samuel, Son & Co., Limited
11.2017 - 12.2022
Human Resources Administrator
Samuel, Son & Co., Limited
08.2000 - 10.2017
Administrative Assistant, Human Resources
Blockbuster Canada
01.1996 - 07.2000
Human Resources Secretary
Home Care Program for Metropolitan Toronto
09.1993 - 01.1996
Human Resources Assistant
The Borden Company (Lancia Bravo Division)
09.1989 - 10.1991
Secretary, Human Resources
Home Care Program for Metropolitan Toronto
06.1985 - 08.1989
Assistant
Gerald Green & Associated
11.1983 - 01.1985
Medical Receptionist
Central Clinic
04.1981 - 08.1983
Human Resources Management
Humber College
No Degree - Medical Administrative Assistant
Retter Business College
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