Maria Jimenez
San Jose,CA
Summary
Results-oriented Accounts Manager experienced in enhancing customer satisfaction and performance management. Achieved operational effectiveness and improved team productivity through conflict resolution and strategic planning. Focused on fostering collaborative work environments and mentoring team members to exceed company goals.
Overview
37
37
years of professional experience
Work History
ACCT MGR III,
Comerica Bank
San Jose, CA
11.1993 - 07.2026
- Led team in achieving operational goals, enhancing service delivery and client satisfaction.
- Streamlined processes to improve efficiency, reducing turnaround times for customer transactions.
- Mentored junior staff, fostering professional development and skill enhancement within the team.
- Implemented strategic initiatives that increased operational effectiveness and reduced costs.
- Analyzed performance metrics to identify areas for improvement, driving continuous service enhancements.
- Coordinated cross-functional teams to execute projects aligned with organizational objectives and customer needs.
- Improved safety procedures to create safe working conditions for workers.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Senior Accounts Receivable Specialist
Comerica Bank
San Jose, CA
11.1989 - 06.1992
- Led accounts receivable operations, ensuring timely invoicing and collections to optimize cash flow.
- Implemented process improvements that enhanced accuracy in billing and reduced discrepancies.
- Collaborated with cross-functional teams to resolve client payment issues and improve customer satisfaction.
- Mentored junior staff on best practices in accounts receivable management and system utilization.
- Analyzed aging reports to identify trends, enabling proactive collection strategies for outstanding balances.
- Utilized ERP systems to track payment histories and generate detailed financial reports for management review.
- Supported month-end close activities by preparing accurate accounts receivable reports for finance department review.
- Reconciled discrepancies between invoices and customer payments efficiently, resolving any disputes promptly.
- Managed high-volume accounts to ensure timely collections and minimize outstanding balances.
- Provided comprehensive financial reporting for management review, enabling data-driven decision making.
- Developed strong relationships with key contacts at major customers, fostering trust and leading to improved payments timeliness.
Education
High School Diploma -
Sequoia Highschool
Redwood City, CASkills
- Operations management
- Budget control
- Key performance indicators
- Performance management
- Contract management
- Workforce management
- Schedule preparation
- Task delegation
- Decision-making
- Negotiation
- Expectation setting
- Customer service
- Team leadership
- Time management
- Conflict resolution
- Risk management
- Client relationship management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
ACCT MGR III,
Comerica Bank
11.1993 - 07.2026
Senior Accounts Receivable Specialist
Comerica Bank
11.1989 - 06.1992
High School Diploma -
Sequoia Highschool