Maria Jimenez
Santa Clarita
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
18
18
years of professional experience
Work History
Cashier
Las 3 Maria's Huaraches
Santa Clarita
03.2021 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions with accuracy and efficiency, maintained organized checkout area, and assisted customers with inquiries and recommendations to enhance shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints with professionalism, ensuring customer satisfaction and retention.
- Trained new cashiers on procedures and customer service standards to foster a knowledgeable and effective team.
- Worked closely with front-end staff to assist customers.
- Fulfilled additional responsibilities to ensure smooth workflow and team success.
Restaurant Manager
KFC Restaurant
Santa Clarita
06.2008 - 06.2021
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised daily operations of fast-paced restaurant environment.
- Trained and mentored staff on customer service standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed inventory control and supplier relationships effectively.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with health and safety regulations consistently.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Coordinated staff schedules to optimize labor efficiency.
- Resolved customer complaints to maintain satisfaction levels.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored food quality and presentation standards regularly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Education
Bowman High-school
Santa Clarita, CASkills
- Cash handling
- Point-of-sale systems
- Inventory management
- Customer service
- Payment processing
- Staff training
- Complaint resolution
- Organizational skills
- Leadership development
- Money handling
- Online orders preparation
Timeline
Cashier
Las 3 Maria's Huaraches
03.2021 - Current
Restaurant Manager
KFC Restaurant
06.2008 - 06.2021
Bowman High-school