Maria Jameson
San Francisco
Summary
Experienced in customer service and office management, with strong problem-solving and communication skills. Proven ability to manage daily operations efficiently, ensuring client satisfaction and smooth facility management. Eager to leverage skills in a Front Desk Clerk/Concierge role to enhance guest experiences and support team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CAREGIVER
IHSS-In Home Supportive Services
10.2024 - Current
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Coordinated medical appointments, errands, and social events.
- Utilized problem solving techniques to resolve challenging situations in a timely manner.
- Served clients regular balanced meals for breakfast, lunch and dinner.
- Provided clients with communication assistance, typing correspondence and obtaining information for them.
Concierge/Graveyard
NFC Management
01.2023 - 10.2024
- Managed the day-to-day operations of the concierge desk and check ID if needed.
- Utilized problem answered incoming calls promptly while providing accurate information regarding property services, rates, and amenities.
- Organized mail room and label all incoming mail and put them on the right shelves.
- Handled all guest inquiries in a polite and efficient manner.
- Received, store, and delivered luggage and mail.
- Provided business services for guests, such as sending, and receiving faxes and shipping packages.
- Verified guest identification upon check-in, ensuring compliance with security regulations.
- Maintained high standards of cleanliness throughout the lobby area at all times.
- Resolved customer complaints in a timely and professional manner.
- Greeted guests in a friendly and professional manner, providing excellent customer service.
- Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.
- Conducted inventory to order needed materials and supplies.
- Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities.
DENTAL ASSISTANT EXTERN
Swati Agarwal
03.2023 - 05.2023
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Prepared dental rooms and materials.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared patient X-rays and images for review by dentist.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Exposed, developed and mounted dental x-rays.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
SCHOOL SECURITY GUARD
Minac, Inc
03.2019 - 11.2022
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported any maintenance issues or vandalism incidents that occurred on campus property.
- Utilized de-escalation techniques when responding to conflicts between students or staff.
- Enforced security protocols, including checking visitors' identification and issuing visitor passes.
- Maintained order and discipline in the school by monitoring student activity to ensure compliance with school policies.
- Monitored student drop-off, pick-up areas during morning, afternoon hours.
- Locked doors and gates of entrances and exits to secure buildings.
Education
Graduate Certificate - Dental Assistant
JVS
San Francisco, CA01.2023
Graduate Certificate - Medical Administrative Assistant
Everest College
San Francisco, CA12.2007
HIGH SCHOOL DIPLOMA -
Excelsior High School
10.2006
Skills
- Daily living assistance
- Strong work ethic
- Relationship building
- Property tour management
- Excellent communication
- Problem-solving abilities
- Dependable and responsible
- First aid and safety
- Customer service
- Time management
- Microsoft office
- Hospitality services
- Listening skills
- Office management
- Safety and Security
- Facility and Grounds Patrol
- Emergency Response
- Detailed Activity Logs
- Perimeter Patrol
- Disinfection and Sterilization
- Equipment and Instrument Sterilization
- Sanitation Protocols
- Disinfecting Rooms and Equipment
- Four-Handed Procedures
- Taking X-Rays
- Sterilization Techniques
- IHSS-In Home Supportive Services
- Elderly care
- Patient care
- Problem-solving
- Respectful and compassionate
Certification
- Infection Control, Expanded Functions Dental Assistants Association (EFDAA), CA, 01/01/23
- Radiation Safety, EFDAA, CA, 01/01/23
- BLS, American Heart Association, Oakland, CA, 01/01/23
Languages
Samoan
Ethnicity
Samoan
Timeline
CAREGIVER
IHSS-In Home Supportive Services
10.2024 - Current
DENTAL ASSISTANT EXTERN
Swati Agarwal
03.2023 - 05.2023
Concierge/Graveyard
NFC Management
01.2023 - 10.2024
SCHOOL SECURITY GUARD
Minac, Inc
03.2019 - 11.2022
HIGH SCHOOL DIPLOMA -
Excelsior High School
Graduate Certificate - Dental Assistant
JVS
Graduate Certificate - Medical Administrative Assistant
Everest College