Maria Iraheta
Van Nuys
Summary
Dynamic Sales Associate with a proven track record at Pep Boys, excelling in customer service and relationship building. Skilled in upselling and cash handling, I consistently foster loyalty and drive sales through effective communication and problem-solving. Recognized for maintaining composure in high-stress situations while delivering exceptional service.
Overview
32
32
years of professional experience
Work History
Sales Associate
Pep Boys
11.2023 - 11.2025
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Cherry Picker Operator
IMC
12.2022 - 01.2023
- Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
- Unloaded trucks and rail cars and moved materials to staging area.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Checked items against documentation for accuracy.
Sales Associate
Pep Boys
02.1994 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
VAN NUYS HIGH SCHOOL
Van Nuys, CASkills
- Promotional support
- Retail loss prevention
- Upselling
- Calm demeanor
- Cash register operation
- Cash handling
- Excellent communication skills
- Contact follow-up
- Written and oral communication skills
- Problem-solving
- Display setup
- Problem-solving skills
- Service oriented
- Customer service
- Shipment processing
- Merchandise display
- Hospitality and accommodation
- Reading comprehension skills
- Policy and procedure adherence
- POS system operation
- Cleaning techniques
- Client service
- Relationship building
- Multi-tasking strength
- Payment processing
- Excellent people skills
- Friendly and outgoing
Languages
Spanish
Full Professional
Timeline
Sales Associate
Pep Boys
11.2023 - 11.2025
Cherry Picker Operator
IMC
12.2022 - 01.2023
Sales Associate
Pep Boys
02.1994 - 05.2020
High School Diploma -
VAN NUYS HIGH SCHOOL