Maria Ibarra Gonzalez
Ukiah
Summary
Results-oriented professional with extensive experience in educational and customer service roles, particularly with Ukiah Unified School District. Demonstrated expertise in providing emotional support and educational assistance, achieving notable improvements in student development and customer satisfaction. Skilled in complaint resolution and student supervision, leveraging a high-energy attitude to enhance problem-solving outcomes. Career aspirations include furthering contributions to student success and community engagement.
Overview
3
3
years of professional experience
Work History
Paraprofessional
Ukiah Unified School District
Ukiah
03.2025 - Current
- Sorted educational tools and materials systematically for easy access.
- Ensured detailed documentation of attendance aligned with tracked performance measurements.
- Worked cohesively with teachers spanning different educational tiers.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Evaluated student development, supplying feedback to teaching personnel and families.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Applied positive reinforcement to redirect negative behaviors.
- Supported classroom teacher with daily instruction and management of student activities.
- Offered students personalized educational, behavioral and emotional support.
Customer Service Representative
Kohl's
Ukiah
01.2024 - 04.2024
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Schat's Bakery's & Cafe
Ukiah
06.2022 - 08.2023
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Some College (No Degree) - Nursing
Mendocino Community College
Ukiah, CASkills
- Community Engagement
- Student supervision
- Calm and patient demeanor
- Social integration
- Emotional support
- Patient
- Note-taking assistance
- Helping students with special needs
- Educational assistance
- Complaint resolution
- Customer service
- Refunds processing
- De-escalation techniques
- High-energy attitude
- Prioritization
- Positive and professional
- Problem-solving
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Paraprofessional
Ukiah Unified School District
03.2025 - Current
Customer Service Representative
Kohl's
01.2024 - 04.2024
Customer Service Representative
Schat's Bakery's & Cafe
06.2022 - 08.2023
Some College (No Degree) - Nursing
Mendocino Community College
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